Outpatient Program Care Coordinator (Hybrid, Trauma-Informed)

WestCoast Children's Clinic; Oakland (CA); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Vision insurance

401(k) plan

Paid time off

Holidays

Self-care days

Professional development

EAP

Job summary

WestCoast Children’s Clinic in Oakland, CA, seeks an Outpatient Program Care Coordinator to connect clients with care teams and provide initial scheduling, follow-up, and crisis resources. The role supports waitlisted youth with brief case management and cross-team collaboration in a hybrid work setting.

The ideal candidate has a BA with relevant experience and experience coordinating events or trainings, plus a commitment to trauma-informed, equity-centered service for foster-involved families

Qualifications

• Bachelor's degree with relevant experience or an Associate degree with long-term relevant experience.
• Experience facilitating events, team meetings and trainings.
• Ability to assess needs, strengths and provide crisis intervention and de-escalation.
• Passionate about working with young adults who have experienced complex trauma.
• Values teamwork, cultural humility, compassion, inclusivity, self-reflection and social justice.
• Experience with transitional age youth and families in child welfare contexts.
• Ability to document and coordinate care with diverse stakeholders.

Responsibilities

• Track and manage youth referrals across EHRs, spreadsheets and Google Workspace.
• Provide short-term case management and care coordination for waitlisted youth; perform risk assessments and crisis resources.
• Obtain clinical documentation to inform care planning (ROIs, past assessments).
• Organize and facilitate program orientations for new referrals.
• Proactive outreach to re-engage disengaged clients and connect to care.
• Serve as backup Child & Family Team (CFT) Meeting facilitator.
• Review CFT Care Plans for state regulatory compliance.
• Complete Medi-Cal documentation within 48 hours of service.
• Monitor client feedback to drive program improvements.
• Cultivate partnerships and plan monthly community gatherings.

Skills

Case management

Crisis intervention

Care coordination

Communication skills

Education

Bachelor's degree with relevant experience

Associate degree with long-term relevant experience

Tools

EHR systems

Google Workspace

Job description

WestCoast Children’s Clinic in Oakland, CA, seeks an Outpatient Program Care Coordinator to connect clients with care teams and provide initial scheduling, follow-up, and crisis resources. The role supports waitlisted youth with brief case management and cross-team collaboration in a hybrid work setting.

The ideal candidate has a BA with relevant experience and experience coordinating events or trainings, plus a commitment to trauma-informed, equity-centered service for foster-involved families