Program Care Coordinator

WestCoast Children's Clinic; San Francisco (CA); Hybrid; USD 39,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental and Vision

401(k)/403(b) retirement plan

PTO and holidays

Wellness stipend

CEUs / professional development

Employee Assistance Program (EAP)

Job summary

WestCoast Children's Clinic in Oakland, CA, seeks a Program Care Coordinator to connect clients from referral screening to an outpatient care team. This full-time, non-exempt role supports waitlisted youth with short-term case management and timely documentation in a trauma-informed, strengths-based framework.

Responsibilities include scheduling, coordinating with treatment teams, risk assessments, and facilitating community partnerships and monthly gatherings.

Qualifications

• Bachelor's degree with relevant experience.
• Experience facilitating events, team meetings and trainings.
• Ability to assess needs, strengths and provide crisis intervention and de-escalation.
• Passionate about working with young adults who have experienced complex trauma.
• Values teamwork, cultural humility, compassion, inclusivity and social justice.

Responsibilities

• Track and manage youth referrals across electronic health records and spreadsheets.
• Provide short-term case management and crisis resources for waitlisted youth.
• Obtain clinical documentation to inform care planning.
• Organize program orientations for new referrals.
• Engage providers to champion team-based care across service phases.
• Monitor regulatory compliance in care plans and Medi-Cal documentation.
• Cultivate community partnerships and plan monthly gatherings.
• Uphold mission and participate in supervision and professional development.

Skills

Case management

Crisis intervention

Trauma-informed care

Cultural humility

Team collaboration

Education

Bachelor's degree

Tools

Google Workspace

EHR systems

Job description

WestCoast Children’s Clinic, located in Oakland, California, is a non-profit community psychology clinic that provides mental health services to Bay Area children, youth and families. Working at WestCoast Children’s Clinic means being part of an organization that is client-centered, trauma-informed, collaborative, and committed to justice and equity.

Title: Outpatient Program Care Coordinator

Classification: Regular Full Time (1.0 FTE), Non-exempt (Hourly)

Location: Oakland, CA / Hybrid (availability to provide client services in-person and complete documentation remotely)

Regular Work Schedule: Full time, M-F

Compensation:

• $34.62 per hour (plus additional 10% Spanish language differential for qualified candidates)

The Program Care Coordinator connects clients who have completed their initial referral screening to an Outpatient Program care team. Utilizing a trauma-informed and strengths-based approach, this role ensures that clients and families have the space, resources, access, and advocacy needed to amplify their own voice and choice in pursuing the level of care they deserve.

The Program Care Coordinator facilitates initial scheduling, connecting clients to treatment teams, monitoring follow-up, and provides immediate case management to support waitlisted clients until team assignment. The position engages internal and external providers to champion team-based care practices across service phases. The ideal candidate brings flexibility, organization, initiative, creativity, and an inclusive approach, backed by deep knowledge of the unique challenges facing children and families, especially those involved in foster care.

Key Responsibilities:

• Track and manage youth referrals across electronic health records, spreadsheets, and Google Workspace.
• Provide short-term case management and care coordination for waitlisted youth, complete risk assessments and provide immediate crisis resources.
• Obtain clinical documentation (ROIs, past assessments) to inform care planning.
• Organize and facilitate program orientations for new referrals.
• Conduct proactive outreach to re-engage disengaged clients and connect them to care.
• Serve as a backup Child & Family Team (CFT) Meeting facilitator.
• Review CFT Care Plans to ensure state regulatory compliance.
• Complete compliant Medi-Cal documentation within 48 hours of service.
• Monitor client feedback to drive continuous program improvement.
• Cultivate and strengthen strategic community partnerships, and plan/execute monthly community gatherings for participants and staff.
• Uphold agency mission, ethical standards, and mandated reporting obligations while consistently participate in supervision, team meetings, and professional development.

Qualifications:

• Minimum educational requirements: Bachelor's degree with relevant experience. Candidates with an Associate of Arts Degree with long-term relevant experience may be considered.
• Experience facilitating events, team meetings and/or trainings.
• Ability to assess needs, strengths & provide crisis intervention and de-escalation,
• Passionate about working with young adults who have experienced complex trauma.
• Values working on a team, cultural humility, compassion, inclusivity, self-reflection, ongoing personal growth, self-care and social justice.
• Demonstrated experience working with transitional age youth (TAY) and families who may be involved in the child welfare system.
• Ability to work with clients who have complex traumatic histories and other attachment difficulties.
• Cultural Humility - Knowledge of issues of race, class and ethnicity.
• Efficiency and Time Management - Ability to be well-organized and complete timely documentation.
• Collaboration and Team Functioning - Ablility to work independently and collaboratively as part of a multidisciplinary team.

Why work here?

-Be part of a compassionate, driven team that is social justice-focused:We have Staff Affinity Groups such as Staff of Color, LGBTQ+, Equity and Inclusion, Health and Wellness, and more!

-Make a difference for the Bay Area’s most vulnerable populations:We serve hundreds of vulnerable kids and their families each year to create positive changes in their lives!

-Access a growth-oriented learning community:As a Joint Commission Accredited agency, we are dedicated to providing the highest standard of care, and offer extensive clinical trainings and seminars led by field experts.

• Employer-paid Medical Benefits for Employees
  • 100% employer-paid dental and vision
  • Dependent medical, dental and vision (50% employer-paid)
• Medical and Dependent Care FSA and commuter plans
• 100% employer-paid life insurance long-term disability insurance
• Voluntary accident, term life and hospital indemnity insurance
• 403(b) and ROTH retirement plan options, employer contribution targeted at 7.5% after first year of employment
• Quarterly (5-10%) and annual incentive compensation (10%)
• Three weeks PTO during the first year of employment, 4+ weeks PTO with additional years of service
• 12 paid holidays plus one paid floating holiday per year
• 4 paid self-care days per year
• Wellness stipend ($100.00 per month)
• Professional development stipend and CEUs for trainings
• Employee Assistance Program (EAP)

Join us and make a difference in the lives of vulnerable children and families in the Bay Area.

WCC is passionate about leading and encouraging open conversations around race, gender, power, and privilege and how these impact community mental health. We are an equal opportunity employer. We are committed to diminishing the influence of privilege and discrimination in our field and our workplace, whether due to differences concerning age, citizenship, color, disability, marital or parental status, race, religion, gender, or sexual orientation.