Outpatient Pre-registration & Insurance Specialist

The University of Toledo; Toledo (OH); On-site; USD 25,000 - 30,000; Full time

Job summary

The University of Toledo is seeking a Basic Outpatient Preservice Specialist to manage scheduling, pre-registration, and insurance verification for outpatient services. The role supports efficient patient flow and accurate financial information for optimal reimbursement.

Responsibilities include scheduling, verifying benefits, collecting co-pays where applicable, and communicating with care teams to ensure smooth patient experiences on the Health Science Campus.

Qualifications

• Experience in a customer service environment.
• Proficient with Windows-based software including MS Word, Excel and Outlook.
• Ability to follow written, oral or diagram instructions.
• Strong interpersonal and professional service orientation.

Responsibilities

• Schedule outpatient appointments and handle pre-registration.
• Verify insurance benefits and collect any non-covered amounts prior to service.
• Provide timely and accurate patient information to maximize reimbursement and AR performance.
• Coordinate with service delivery areas to optimize patient flow and customer service.

Skills

Customer service experience

Strong communication

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

The University of Toledo is seeking a Basic Outpatient Preservice Specialist to manage scheduling, pre-registration, and insurance verification for outpatient services. The role supports efficient patient flow and accurate financial information for optimal reimbursement.

Responsibilities include scheduling, verifying benefits, collecting co-pays where applicable, and communicating with care teams to ensure smooth patient experiences on the Health Science Campus.