Basic Outpatient Presvc Spec

The University of Toledo; Toledo (OH); On-site; USD 25,000 - 30,000; Full time

Job summary

The University of Toledo is seeking a Basic Outpatient Preservice Specialist to manage scheduling, pre-registration, and insurance verification for outpatient services. The role supports efficient patient flow and accurate financial information for optimal reimbursement.

Responsibilities include scheduling, verifying benefits, collecting co-pays where applicable, and communicating with care teams to ensure smooth patient experiences on the Health Science Campus.

Qualifications

• Experience in a customer service environment.
• Proficient with Windows-based software including MS Word, Excel and Outlook.
• Ability to follow written, oral or diagram instructions.
• Strong interpersonal and professional service orientation.

Responsibilities

• Schedule outpatient appointments and handle pre-registration.
• Verify insurance benefits and collect any non-covered amounts prior to service.
• Provide timely and accurate patient information to maximize reimbursement and AR performance.
• Coordinate with service delivery areas to optimize patient flow and customer service.

Skills

Customer service experience

Strong communication

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Basic Outpatient Presvc Spec

Department Org: Registration - 108820

Employee Classification: B1 - Classif'd Full Time AFSCMEHSC

Bargaining Unit: AFSCME HSC

Primary Location: HSC H

Shift: 1

Start Time: 8:00AM End Time: 4:30PM

Float: Yes

Rotate: Yes

On Call: Yes

Travel: Yes

Weekend/Holiday: Yes

Job Description

The Basic Outpatient Preservice Specialist performs all outpatientscheduling, pre-registration and insurance verification fornon-invasive, routine care services. Performs complete and accuratepatient appointment scheduling, account pre-registration andinsurance verification functions either via electronic mediacollection or telephonic interview methods; works to providepatient information which maximizes reimbursement, achievescollection ratios, meets accounts receivable (AR) goals, andprovides timely and through information to all other providers andusers of patient data. Verifies insurance requirements, obtains andunderstands insurance benefits. Requests any non-covered patientcollectibles such as coinsurance, deductibles, and copayments priorto service; Ensures that patients meet financial requirements;Provides general information to hospital users, patients andfamilies; Communicates effectively to service delivery areas tomaximize patient flow and customer service outcomes both internallyand externally.

Minimum Qualifications

• High School diploma or equivalent required
• Previous customer service experience required
• Working knowledge to operate a computer in a windows-basedenvironment utilizing various software programs such as MicrosoftWord, Excel, Outlook to produce and manage essential reports andcorrespondence. Must be able to utilize computer keyboardproficiently
• Ability to work with minimum supervision, Ability to applyunderstanding to carry out instructions furnished in written, oral,or diagram form
• Ability to develop and maintain professional service-orientedworking relationships with patients, families, physicians, nurses,co-workers, supervisors and others
• Ability to provide excellent customer satisfaction whenpresenting information and responding to questions from staff,patients and the general public
• Ability to deal with confrontation and stressful workingenvironment while maintaining excellence in customer service
• Must be able to analyze data, calculate figures and amounts suchas discounts, interest, percentages, add, subtract, multiply, anddivide in all units of measure, using whole numbers, commonfractions, and decimals. Applicants may be tested

Conditions of Employment

To promote the highest levels of health and well-being, theUniversity of Toledo campuses are tobacco-free. Pre-employmenthealth screening requirements for the University of Toledo HealthScience Campus Medical Center will include drug and other requiredhealth screenings for the position.

Equal Employment Opportunity Statement

The University of Toledo is an equal opportunity employer. TheUniversity of Toledo does not discriminate in employment,educational programs, or activities on the basis of race, color,religion, sex, age, ancestry, national origin, sexual orientation,gender identity and expression, military or veteran status,disability, familial status, or political affiliation.

The University is dedicated to attracting and retaining the bestand brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation toindividuals with disabilities. If you require accommodation tocomplete this application, or for testing or interviewing, pleasecontact HR Compliance at [e-mail] or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.

Computer access is available at most public libraries and at theOffice of Human Resources located in the Center for AdministrativeSupport on the UToledo Main Campus.