Emergency Department Patient Access & Registration

utoledo.edu; Toledo (OH); On-site; USD 36,000 - 54,000; Full time

Job summary

The University of Toledo Medical Center is seeking an ED Registration Specialist to handle outpatient and inpatient registrations, insurance verification, and cash collections while delivering courteous service.

You will communicate to maximize patient flow, ensure compliance with financial policies, and provide accurate patient information to caregivers and staff. This role demands accuracy, empathy, and teamwork in a fast-paced hospital setting.

Qualifications

• High School diploma or equivalent required.
• Previous customer service experience required.
• Ability to operate a computer in a Windows-based environment using Word, Excel, Outlook.
• Able to work with minimal supervision and follow instructions.
• Develop and maintain professional, service-oriented relationships with patients and staff.
• Provide excellent customer satisfaction when handling information and questions.
• Ability to handle confrontation and stressful situations with composure.
• Able to analyze data and perform basic arithmetic as needed.

Responsibilities

• Perform outpatient and inpatient registrations, insurance verification, and cash collections.
• Maximize reimbursement and provide timely, accurate patient information to providers.
• Communicate effectively to maximize patient flow and maintain customer relations.
• Ensure compliance with financial policies while delivering care-centered access.

Skills

Customer service

Data entry

Communication

Professional demeanor

Teamwork

Tools

Microsoft Word

Excel

Outlook

Windows OS

Job description

The University of Toledo Medical Center is seeking an ED Registration Specialist to handle outpatient and inpatient registrations, insurance verification, and cash collections while delivering courteous service.

You will communicate to maximize patient flow, ensure compliance with financial policies, and provide accurate patient information to caregivers and staff. This role demands accuracy, empathy, and teamwork in a fast-paced hospital setting.