BWH Director of Outpatient Services

Meadows of Wickenburg; Brookline (MA); On-site; USD 125,000 - 145,000; Full time

Job summary

Bournewood Health Systems in Brookline, MA seeks a Director of Outpatient Services to lead its PHP programs in Brookline and Woburn. You will oversee operations, clinical staff, and partnerships to deliver accessible, recovery-oriented care.

This role requires licensure (LICSW/LMHC), a masters or higher, and 5+ years of leadership in behavioral health, with PHP/IOP experience. The position emphasizes trauma-informed care, stakeholder collaboration, and regulatory compliance.

Qualifications

• Graduate degree in a human services field (MSW, MA, MS, PhD, EdD, or equivalent).
• Independent clinical licensure in Massachusetts. LICSW or LMHC. LICSW preferred.
• Minimum 5 years of progressive experience in behavioral health leadership, with at least 3 years in a leadership/management role specific to PHP level of care.
• Demonstrated experience managing interdisciplinary teams and complex IOP and PHP operations.
• Strong knowledge of CMS, Joint Commission, and managed care standards.
• Excellent leadership, communication, and organizational skills.
• Commitment to trauma-informed, patient-centered care and to advancing equity, inclusion, and cultural responsiveness.

Responsibilities

• Provide leadership and oversight of day-to-day operations of all PHP operations at Brookline and Woburn locations. Providing support and supervision to site program managers.
• Recruit, hire, train, and supervise program staff; ensure ongoing professional development, performance evaluation, and accountability.
• Provide clinical and administrative supervision, including oversight of graduate student interns and partnerships with academic programs.
• Coordinate care across an interdisciplinary team (physicians, nurses, advanced practice clinicians, psychologists, LICSWs, LMHCs, etc.) to ensure integrated, patient-centered treatment.
• Collaborate with senior leadership, including the CEO, CMO, Director of Business Development and Director of Inpatient Clinical Services, to align program initiatives with organizational goals.
• Ensure compliance with Bournewood policies, Joint Commission standards, CMS regulations, and third-party payer requirements.
• Monitor billing practices and work with the Billing Department to support fiscal accountability.
• Oversee managed care and service contracts, ensuring compliance with contractual and budgetary requirements.
• Monitor and assist with utilization reviews and authorizations assuring proper units and dates are requested in a timely manner. Working closely with the UR department.
• Foster and maintain relationships with referral sources (ESPs, hospitals, schools, detox programs, and community agencies).
• Lead program quality improvement efforts, including monitoring patient satisfaction data and identifying opportunities for enhancement.
• Facilitate and lead regular staff and departmental meetings; actively participate in organizational committees and external collaborations.

Skills

Leadership

Communication

Organizational skills

Trauma-informed care

Equity & inclusion

Education

Graduate degree in a human services field

LICSW or LMHC licensure (Massachusetts)

Job description

Job Details

Job DetailsJob Location: Bournewood Hospital - Brookline, MA 02467Position Type: Full TimeEducation Level: Masters DegreeSalary Range: $125,000.00 - $145,000.00 SalaryBournewood Health Systems – Brookline & Woburn, MA

About Us

Bournewood Health Systems is a behavioral health organization committed to providing quality, evidence-based, and person-centered treatment for individuals with mental health and substance use conditions. We provide care in a safe, respectful environment, in partnership with individuals and families, with a focus on recovery, dignity, and hope.

We stand firmly for a philosophy of trauma-informed, patient-centered care, where patients and families are valued as partners in treatment. All Bournewood employees are trained to uphold these values and to maintain a safe and therapeutic environment for patients, families, and staff.

Position Summary

The Director of Outpatient Services is responsible for the overall leadership, administration, and growth of Bournewood’s Partial Hospitalization Programs (PHPs). This role includes direct oversight of program operations, clinical and administrative staff, regulatory compliance, quality assurance, and external partnerships to ensure the delivery of effective, accessible, and recovery-oriented care.

Key Responsibilities

• Provide leadership and oversight of day-to-day operations of all PHP operations at Brookline and Woburn locations. Providing support and supervision to site program managers.
• Recruit, hire, train, and supervise program staff; ensure ongoing professional development, performance evaluation, and accountability.
• Provide clinical and administrative supervision, including oversight of graduate student interns and partnerships with academic programs.
• Coordinate care across an interdisciplinary team (physicians, nurses, advanced practice clinicians, psychologists, LICSWs, LMHCs, etc.) to ensure integrated, patient-centered treatment.
• Collaborate with senior leadership, including the CEO, CMO, Director of Business Development and Director of Inpatient Clinical Services, to align program initiatives with organizational goals.
• Ensure compliance with Bournewood policies, Joint Commission standards, CMS regulations, and third-party payer requirements.
• Monitor billing practices and work with the Billing Department to support fiscal accountability.
• Oversee managed care and service contracts, ensuring compliance with contractual and budgetary requirements.
• Monitor and assist with utilization reviews and authorizations assuring proper units and dates are requested in a timely manner. Working closely with the UR department.
• Foster and maintain relationships with referral sources (ESPs, hospitals, schools, detox programs, and community agencies).
• Lead program quality improvement efforts, including monitoring patient satisfaction data and identifying opportunities for enhancement.
• Facilitate and lead regular staff and departmental meetings; actively participate in organizational committees and external collaborations.

Required Qualifications

• Graduate degree in a human services field (MSW, MA, MS, PhD, EdD, or equivalent).
• Independent clinical licensure in Massachusetts. LICSW or LMHC. LICSW preferred.
• Minimum 5 years of progressive experience in behavioral health leadership, with at least 3 years in a leadership/management role specific to PHP level of care.
• Demonstrated experience managing interdisciplinary teams and complex IOP and PHP operations.
• Strong knowledge of CMS, Joint Commission, and managed care standards.
• Excellent leadership, communication, and organizational skills.
• Commitment to trauma-informed, patient-centered care and to advancing equity, inclusion, and cultural responsiveness.

Preferred Qualifications

• Experience with both mental health and co-occurring substance use treatment.
• Familiarity with electronic health record (EHR) systems and clinical documentation compliance.
• Experience in program development, expansion, and strategic planning.

QualificationsRequired Qualifications:

• Graduate degree in a human services field (MSW, MA, MS, PhD, EdD, or equivalent).
• Independent clinical licensure in Massachusetts. LICSW or LMHC. LICSW preferred.
• Minimum 5 years of progressive experience in a behavioral health leadership with at least 3 years in a leadership/management role specific to PHP level of care.
• Demonstrated experience managing interdisciplinary teams and complex IOP and PHP operations.
• Strong knowledge of CMS, Joint Commission, and managed care standards.
• Excellent leadership, communication, and organizational skills.
• Commitment to trauma-informed, patient-centered care and to advancing equity, inclusion, and cultural responsiveness.

Preferred Qualifications

• Experience with both mental health and co-occurring substance use treatment.
• Familiarity with electronic health record (EHR) systems and clinical documentation compliance.
• Experience in program development, expansion, and strategic planning.