Outpatient Pathway & Records Administrator

University Hospitals of Derby and Burton NHS Foundation Trust; Indiana; On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Development opportunities

Recruitment support

Staff benefits

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is recruiting for an Outpatient Administration Officer to provide a professional outpatient reception and administrative service, supporting efficient patient care. You will work with clinical and non-clinical teams, handling referrals, records and information governance duties.

The role requires accurate records management, timely responses to enquiries, and cross-site collaboration to meet service needs.

Responsibilities

• Ensure 18-week RTT end dates are accurately recorded on SystmOne and Lorenzo.
• Scan and upload new patient referrals to CITO, maintaining the accuracy of documentation on the PAS.
• Retrieve, file and track patient case notes, ensuring records are available and correctly recorded when transferred between departments.
• Prepare and maintain case notes in accordance with Trust policies, including sorting documentation and preparing records for scanning and electronic storage.
• Review case note attendance histories and patient record status to support the appropriate retention, storage, merging or destruction of records.
• Respond to telephone and face-to-face enquiries in a professional and timely manner.
• Support the efficient management of patient records to ensure information can be accurately identified and retrieved when required.
• Undertake cross-site working across Derbyshire community locations as required to meet service needs.

Job description

University Hospitals of Derby and Burton NHS Foundation Trust is recruiting for an Outpatient Administration Officer to provide a professional outpatient reception and administrative service, supporting efficient patient care. You will work with clinical and non-clinical teams, handling referrals, records and information governance duties.

The role requires accurate records management, timely responses to enquiries, and cross-site collaboration to meet service needs.