Clinic Concierge & Patient Services Associate

NHS Jobs; Oklahoma; On-site; USD 30,000 - 42,000; Full time

Job summary

NHS Jobs Lincoln Outpatients is seeking a proactive Receptionist to ensure smooth patient flow, greet and check-in attendees, and direct them to the correct clinic areas. You will update patient records on Trust systems, support with clinic administration, collect questionnaires, assist with porters and communicate with clinicians and support staff to maintain safe and efficient operations.

The role requires good organisational skills, familiarity with patient administration procedures, and a

Responsibilities

• 1. Checking in Patients To check in patients attending clinics and ensure they are directed to the correct area. To support with car parking and Blue Badge registration, where required.
• 2. Updating Patient Details To update patient details on Trust systems, where required, to ensure information is accurate and up to date.
• 3. Clinic Cash Up / Outcoming To complete clinic e-outcoming (cash up) in line with agreed SOPs, to ensure clinic activity is recorded correctly and so any required actions (e.g. letter production and follow up bookings) can be followed up by the Patient Service Hub.
• 4. Administrative Support to Clinics To hand out patient questionnaires, if required. To support with locating and chasing missing patient notes to avoid delays to clinic flow, if required. To request porters when required to support patient access to clinics, when required. To circulate clinic lists to relevant teams in line with clinic requirements. To lift any issues that may impact clinic running to the relevant supervisor or clinic coordinator for escalation support. To follow Trust processes and procedures to maintain safe, efficient and consistent clinic operations.
• 5. Liaison with Others To liaise with patients (or their representatives) and clinicians in clinic settings. To liaise with other Trust administrative staff (e.g. Patient Service Hub; Care Group administrative staff) when required, either in a face-to-face capacity, or via other communication channels (e.g. Microsoft Teams).
• 6. Training and Development To attend training relevant to the post and the Trusts mandatory training.

Job description

NHS Jobs Lincoln Outpatients is seeking a proactive Receptionist to ensure smooth patient flow, greet and check-in attendees, and direct them to the correct clinic areas. You will update patient records on Trust systems, support with clinic administration, collect questionnaires, assist with porters and communicate with clinicians and support staff to maintain safe and efficient operations.

The role requires good organisational skills, familiarity with patient administration procedures, and a