Outpatient Operations Lead — Front Desk & Admin

Father Martin Ashley; Bel Air (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

PTO policy

Paid holidays

Medical, dental, and vision insurance

HRA contribution

401(k) with company match

FSA eligibility

Life insurance & disability

Tuition reimbursement

Wellness perks

Perks & discounts

Job summary

Ashley Addiction Treatment in Bel Air, MD is seeking an Outpatient Operations Administrator to lead daily front-office operations and support the outpatient team. You will ensure smooth scheduling, patient intake, and operational coverage while safeguarding patient privacy and compliance.

Join a mission-driven organization dedicated to transforming lives through compassionate care and clinical excellence. Strong communication and organizational skills are essential in this critical role.

Qualifications

• 3+ years of healthcare administrative or medical office experience required.
• Supervisory or team-lead experience required.
• Proficiency with electronic health records, scheduling systems, and Microsoft Office.
• Strong organizational, communication, customer-service, and problem-solving skills.
• CPR certification is required.

Responsibilities

• Provide daily oversight of front-office operations, including reception, patient check-in, scheduling, and administrative coverage.
• Promote patient safety and a positive patient experience; monitor wellbeing and respond to needs.
• Maintain task tracking and follow-up for administrative items.
• Coordinate schedules, staffing logistics, and office and transportation workflows.
• Support clinical and medical administrative needs, including orders and records requests.

Skills

Healthcare admin experience

Supervisory experience

EHR proficiency

Strong organization skills

Customer service skills

Problem solving

CPR certification

Education

High school diploma or equivalent

Healthcare admin degree preferred

Job description

Ashley Addiction Treatment in Bel Air, MD is seeking an Outpatient Operations Administrator to lead daily front-office operations and support the outpatient team. You will ensure smooth scheduling, patient intake, and operational coverage while safeguarding patient privacy and compliance.

Join a mission-driven organization dedicated to transforming lives through compassionate care and clinical excellence. Strong communication and organizational skills are essential in this critical role.