Outpatient Operations Lead

Ashley Addiction Treatment; Bel Air (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical, dental, vision insurance

401(k) with company match

FSA eligibility

Life Insurance

Short & long-term disability

Tuition reimbursement

Wellness perks

Employee discounts

Job summary

Ashley Addiction Treatment is seeking an Outpatient Operations Administrator to lead front-office operations, scheduling, and administrative coverage on the Outpatient Team. You will support clinical and medical administrative needs while promoting patient safety and a positive experience throughout treatment.

The role requires supervisory experience, proficiency with EHRs, scheduling systems, and MS Office, plus strong organizational and communication skills.

Qualifications

• Requires 3+ years in healthcare administrative or medical office settings.
• Previous supervisory or team-lead experience is required.
• Proficiency with EHRs, scheduling systems, and Microsoft Office.

Responsibilities

• Provide daily oversight of front-office operations including reception, scheduling, and administrative coverage.
• Monitor patient safety and experience; respond promptly to patient needs and maintain engagement during treatment.
• Coordinate schedules, staffing logistics, and office/transport workflows as needed.
• Support clinical and medical administrative needs, including referrals, records requests, and order entry.
• Oversee administrative staff and transportation staff, including training and timecard management.

Skills

Healthcare administration experience

Supervisory/leadership

EHR proficiency

Scheduling systems

Microsoft Office

Customer service

Problem solving

Communication skills

CPR certification

Education

High school diploma or equivalent

Healthcare administration degree or related field

Tools

None

Job description

Ashley Addiction Treatment is seeking an Outpatient Operations Administrator to lead front-office operations, scheduling, and administrative coverage on the Outpatient Team. You will support clinical and medical administrative needs while promoting patient safety and a positive experience throughout treatment.

The role requires supervisory experience, proficiency with EHRs, scheduling systems, and MS Office, plus strong organizational and communication skills.