Outpatient Operations Administrator

Ashley Addiction Treatment; Bel Air (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical, dental, vision insurance

401(k) with company match

FSA eligibility

Life Insurance

Short & long-term disability

Tuition reimbursement

Wellness perks

Employee discounts

Job summary

Ashley Addiction Treatment is seeking an Outpatient Operations Administrator to lead front-office operations, scheduling, and administrative coverage on the Outpatient Team. You will support clinical and medical administrative needs while promoting patient safety and a positive experience throughout treatment.

The role requires supervisory experience, proficiency with EHRs, scheduling systems, and MS Office, plus strong organizational and communication skills.

Qualifications

• Requires 3+ years in healthcare administrative or medical office settings.
• Previous supervisory or team-lead experience is required.
• Proficiency with EHRs, scheduling systems, and Microsoft Office.

Responsibilities

• Provide daily oversight of front-office operations including reception, scheduling, and administrative coverage.
• Monitor patient safety and experience; respond promptly to patient needs and maintain engagement during treatment.
• Coordinate schedules, staffing logistics, and office/transport workflows as needed.
• Support clinical and medical administrative needs, including referrals, records requests, and order entry.
• Oversee administrative staff and transportation staff, including training and timecard management.

Skills

Healthcare administration experience

Supervisory/leadership

EHR proficiency

Scheduling systems

Microsoft Office

Customer service

Problem solving

Communication skills

CPR certification

Education

High school diploma or equivalent

Healthcare administration degree or related field

Tools

None

Job description

Why You’ll Love Working Here

We are seeking an Outpatient Operations Administrator to join our Outpatient Team - a strategic, forward-thinking team member who can blend professional skills with purpose-driven passion.

Ready to Lead With Purpose?

If you're a professional who's as passionate about people as you are about performance, Ashley Addiction Treatment is where you can make a real difference.

Benefits

At Ashley, we take care of our people as passionately as we take care of our patients. You'll enjoy a comprehensive, rewarding benefits package that supports your well-being and growth: "To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality." Founded In 1983 By Two Visionaries Who Knew Addiction Treatment Should Care For The Whole Person -not Just The Disease-Ashley Continues To Live Its Mission.

Total Rewards & Perks

• PTO: Generous PTO policy.
• Paid Holidays: Up to seven annually, based on hire date.
• Medical, Dental, & Vision Insurance: Starting the first of the month after hire.
• Generous HRA contribution with medical plan enrollment.
• 401(k) with Company Match: $1-for-$1 match up to 6%.
• FSA Eligibility for pre-tax savings.
• Company-Paid Life Insurance and Short & Long-Term Disability.
• Buy-Up Life Insurance with spouse/child coverage options.
• Tuition Reimbursement: Up to $5,250 annually after one year.
• Wellness Perks: On-site gym, tranquil 1-mile walking loop, and discounts on Massage & Acupuncture services.
• Perks & Discounts: Movie tickets, theme parks, events, online shopping, and more via Life Mart.
• Spiritual & Emotional Wellbeing: Daily non-denominational services and Employee Assistance Program (EAP).
• Community: Employee events, inclusive culture, and 147 acres of peaceful waterfront property.

Key Responsibilities

• Provide daily oversight of front-office operations, including reception, patient check-in, scheduling, and administrative coverage.
• Promote patient safety, a positive patient experience, and consistent engagement throughout treatment by monitoring patient well-being and responding promptly to patient needs.
• Maintain task tracking, follow-through, and accountability for outstanding administrative and operational items.
• Coordinate schedules, staffing logistics, office needs, and administrative and transportation workflows.
• Support clinical and medical administrative needs, including order requests, referrals, records requests, and related documentation.
• Manage laboratory order entry for authorized provider orders and maintain related administrative tracking and follow-up.
• Answer and route telephone calls, address administrative questions, and promptly elevate clinical concerns or urgent requests according to established procedures.
• Coordinate new patient paperwork and registration, ensuring demographic information, insurance details, consents, and required documents are complete and accurately entered.
• Manage office, clinical, and medical supplies, including inventory, purchase requests including patient meals, approved purchases, and delivery tracking.
• Supervise administrative assistants & transportation staff, coordinate work assignments and training, and manage timecards for administrative & transportation staff.
• Partner with the Clinical Supervisor on staff supervision matters, performance follow-up, and communication.
• Oversee staff patient-payment collection activities and partner with Revenue Cycle Management on reporting needs, payment reconciliation, and collection-related concerns.
• Identify operational inconsistencies, resolve routine issues, and escalation concerns appropriately.
• Protect patient confidentiality and follow organizational policies. Clinical assessments, medication guidance, and order authorization remain with appropriately licensed staff.

Our Commitment

Every Team Member At Ashley

• Model and reinforce our mission, values, and culture of excellence.
• Protects patient privacy and upholds HIPAA compliance.
• Champions diversity, equity, and inclusion in all we do.
• Contributes with compassion, professionalism, and a shared sense of purpose.

Desired Knowledge/Skills/Abilities

• High school diploma or equivalent required; degree in healthcare administration, business, or a related field preferred.
• Three or more years of healthcare administrative or medical office experience required.
• Prior supervisory or team-lead experience required; behavioral health or substance-use-disorder experience a plus.
• Proficiency with electronic health records, scheduling systems, and Microsoft Office.
• Strong organizational, communication, customer-service, and problem-solving skills.
• CPR certification

Ashley, Inc. is an Equal Employment Opportunity / Aff…?