Lead Medical Support Assistant

Veterans Health Administration; Montrose (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

Veterans Health Administration seeks a Lead Medical Support Assistant for Outpatient Services. The role requires initiative, independent work on recurring tasks, and escalation to supervision for deviations or unfamiliar issues.

Basic requirements include US citizenship and a high school diploma or equivalent. GS-07 level with potential transition from GS-05 is noted; strong knowledge of medical terminology and clinic workflows is essential. English proficiency required.

Qualifications

• Advanced knowledge of medical terminology and clinic flow processes.
• Ability to use patient systems to support multiple clinics.
• Strong organizational skills to set priorities and delegate tasks.
• Experience in staff development and training activities.
• Ability to manage staffing and workflow priorities across clinics.

Responsibilities

• Lead Medical Support Assistant for Outpatient Services.
• Refer deviations and unfamiliar situations to supervisor for guidance.
• Coordinate with interdisciplinary care teams to ensure access to care.

Skills

Advanced medical terminology

Interdisciplinary coordination

Patient systems proficiency

Workload prioritization

Staff development & training

Education

High school diploma / GED

Tools

Patient information systems

Job description

The incumbent serves as the Lead Medical Support Assistant for Outpatient Services. He/She uses initiative in completing recurring assignments independently and without specific instructions, but refers deviations, problems, and unfamiliar situations to the supervisor for assistance.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Experience. None.

Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

Licensure/Certification/Registration. None.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: Lead Medical Support Assistant, GS-07 Experience. One year of creditable experience equivalent to the next lower grade.

Knowledge, Skills, and Abilities (KSAs).

• (a) Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community.
• (b) Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• (c) Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• (d) Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• (e) Ability to provide staff development and training.
• (f) Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-05. The actual grade at which an applicant may be selected for this vacancy is GS-07.

Physical Requirements: See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.

English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).