Lead Medical Support Assistant

US-Department-of-Veterans-Affair; Iowa City (IA); On-site; USD 44,000 - 54,000; Full time

Job summary

The US Department of Veterans Affairs in Iowa City seeks a Lead Medical Support Assistant to coordinate Surgery Service Line MSA assignments and workflow across clinic-based, inpatient, call center, and outpatient settings.

The role requires U.S. citizenship, proficiency in English, and a high school diploma (or GED). Experience with interdisciplinary care coordination, medical terminology, and patient systems is essential for success.

Qualifications

• United States citizenship required.
• Proficient in spoken and written English.
• High School Diploma, GED, or equivalent.
• Grandfathering provision may apply for current VA employees.

Responsibilities

• Coordinate Surgery Service Line MSA assignments and workflow.
• Schedule across interdisciplinary care delivery and clinics.
• Prepare reports and communicate with internal/external customers.
• Assist in patient access and care coordination.

Skills

Medical terminology

Interdisciplinary coordination

Communication skills

Workflow management

Staff training

Education

High School Diploma / GED

Job description

The Lead Medical Support Assistant is responsible for the coordination of Surgery Service Line MSA assignments and workflow found in an interdisciplinary unit. Duties may be performed in Clinic Based Outpatient Clinic, Inpatient, Call Center, Outpatient Clinic, or Patient Aligned Care Team model or a Specialty Care Setting involved in a PACT model.

Basic Requirements

• United States Citizenship. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. 7403(f).
• Education. Candidates must possess a High School Diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

GS-7 Lead Medical Support Assistant

Experience

One year of experience equivalent to the GS-6 grade level. Examples of experience include:

• Applied advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
• Applied advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow‑up care, over‑booking, provider availability, etc.
• Applied advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Collaborated and communicated with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Independently set priorities and organized work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Communicated tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers, including preparation of reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

AND

Demonstrated Knowledge, Skills, and Abilities (KSAs):

• (a) Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community.
• (b) Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• (c) Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• (d) Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• (e) Ability to provide staff development and training.
• (f) Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Do you meet or exceed these requirements?

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

GS-7 is above the full performance level of this occupation.

Physical Requirements

See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.