Outpatient Medical Assistant Coordinator

University of Maryland Faculty Physicians, Inc.; Baltimore (MD); On-site; USD 23,000 - 35,000; Full time

Job summary

University of Maryland Faculty Physicians, Inc. is seeking a Medical Assistant Coordinator for the General Internal Medicine division to provide administrative and clinical support to providers in outpatient care.

You will handle prior authorizations, patient paperwork, chronic care management workflows, and patient education while ensuring timely care coordination. The role requires MA certification, venipuncture skills, and experience with EPIC or similar systems.

Qualifications

• High school diploma or general education degree (GED) preferred.
• Graduation from an accredited training program (school).
• 3-5 years of supervised work experience in a medical setting.
• Medical Assistant certification (such as NAHP, NCCT, AAMA, NHA, AMT, etc.) is required.
• Demonstrated skill in venipuncture
• Ability to perform all medical assisting responsibilities under state and faculty guidelines
• General understanding and application of basic accounting principles
• Current knowledge of payer requirements for referrals and pre-authorization
• Knowledge of GE, EPIC or similar computerized billing system
• Medical terminology preferred
• CPR certification is required.

Responsibilities

• Performs ED/IP admissions and discharge follow-up; views EPIC and CRISP medical records to assist in the creation of care plans for patients.
• Conducts Social Determinant of Health Patient Screenings.
• Assists with care coordination of Medicare beneficiaries.
• Maintains logs of patients that have received preventative care including to but not limited to: colonoscopies, diabetic eye exams and mammograms during the calendar year.
• Submits insurance requests for medications, gathers clinical notes and medical records to support requests, and track pending authorizations and appeals for denied claims.
• Assists patients and providers in completion of medical forms. Organize, fax, scan, and file completed forms and other medical records into the electronic health record (EHR).
• Enrolls eligible patients with long term conditions in chronic care management.
• Assists nursing staff with medication refill requests, patient questions, and provide patient education materials.
• Assists the office staff in scheduling follow-up appointments and specialist visits for patients as needed.
• Works collaboratively with social workers and community health workers to understand and assess patient barriers to care and social determinant of health (SDOH) needs.

Skills

Self-Motivation

Dedicated

Team Player

Detail Oriented

Customer Service

Education

High school diploma or GED preferred

Graduation from an accredited training program

Medical Assistant certification

Tools

EPIC

Microsoft Word

Microsoft Excel

Job description

University of Maryland Faculty Physicians, Inc. is seeking a Medical Assistant Coordinator for the General Internal Medicine division to provide administrative and clinical support to providers in outpatient care.

You will handle prior authorizations, patient paperwork, chronic care management workflows, and patient education while ensuring timely care coordination. The role requires MA certification, venipuncture skills, and experience with EPIC or similar systems.