Patient Service Representative - Westside

Priority Dispatch Corp.; Jacksonville (FL); On-site; USD 19,000 - 29,000; Full time

Job summary

Brooks Rehabilitation is seeking a Patient Service Representative for our outpatient Westside clinic in Jacksonville, FL. You will be the first point of contact for patients and visitors, delivering premium customer service during check-in and check-out, coordinating therapy appointments, and handling insurance verification with clinical staff collaboration.

The role requires a friendly, professional demeanor, accurate data entry, and the ability to manage multiple tasks in a fast-paced

Qualifications

• High school diploma or GED required.
• One year of customer service experience preferred, healthcare experience is a plus.
• Excellent verbal and written communication skills and telephone etiquette.

Responsibilities

• Greet patients and visitors on arrival.
• Provide premium customer service to patients, staff, and insurers as a Brooks Rehabilitation representative.
• Schedule therapy appointments and manage cancellations/rescheduling.
• Verify referrals and insurance information; assist with urgent verifications as needed.
• Prepare registration packets and ensure documentation uploads are correct.

Skills

Customer service

Verbal & written communication

Empathy

Multitasking in fast-paced environment

Education

High school diploma or GED

Tools

Image Now

Job description

Job Details

Job Location: Outpatient - Westside - Jacksonville, FL 32221

Position Type: Full Time

Job Shift: Day

Job Category: Administrative & Support Services

The Patient Service Representative (PSR) provides premium customer service experience to assist patients with their outpatient clinic visits. This position requires direct face to face interactions with patients, visitors, therapists, and other clinical support staff.

Hours: Monday- Thursday 12P-7P; Friday 1P-5P

Job Responsibilities:

• Greets patients and visitors upon arrival
• Exhibits excellent customer service to patients, coworkers, physicians, insurance companies, as a representative of Brooks Rehabilitation.
• Schedules therapy appointments for patients, to include cancellations and/or rescheduling.
• Oversees the clinic waitlist, calls patients for appointment confirmations
• Verification of referrals and/or insurance information, works closely with the CIU for urgent verifications as needed
• Prepare registration packets for the initial visit
• Confirm all paperwork and verification information is uploaded properly to the system
• Confirm valid physician order present prior to scheduling return visits.
• Order supplies, maintains inventory control, and appropriately stocks clinic
• Perform light cleaning duties such as wiping walls, counters, tiding up the waiting room, etc.
• Provides general office support such as filing, copying, and faxing.
• Creates new medical record projects in the Image Now system upon admission by obtaining all necessary admission forms, insurance information and orders.
• Generates required daily, weekly, and monthly reports as indicated by management.
• Serves as the clinic liaison with the Business Office regarding billing issues with active accounts.
• Prepares and stores accurate end of day summaries and deposit information.
• Collects patient responsibility payments, provides receipts, prepares revenues for deposit, makes bank deposits according to Policy and closes out/balances day in cash drawer.
• Checks and responds to work related voicemail and email timely.
• Logs all referrals and tracking in the Referral Database
• Participates in performance improvement activities as needed.
• Exhibits values of the organization.

Qualifications:

• High school diploma or GED.
• One year customer service experience required, healthcare experience preferred.
• Medical terminology is a plus
• Basic understanding of insurance and authorizations.
• Excellent Verbal and written communication skills including proper telephone etiquette and in person interactions.
• Able to demonstrate the ability to work effectively in a fast-paced work environment.
• Ability to handle difficult situations, display empathy, and maintain a positive demeanor in all interactions

Location: 7749 Normandy Blvd STE 147, Jacksonville, FL 32221

Hours: Monday- Thursday 12P-7P; Friday 1P-5P

Compensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.

Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:

• Competitive Pay
• Comprehensive Benefits package
• Vacation/Paid Time Off
• Retirement Plan
• Employee Discounts
• Clinical Education and Professional Development Programs