Outpatient Client Liaison — Emergency Vet Care

TVES; Seattle (WA); Hybrid; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Profit sharing

Stock appreciation rights

Unlimited continuing education

Shift differentials

Job summary

Timberline Veterinary Emergency and Specialty (TVES) is seeking an enthusiastic Outpatient Client Liaison to join our North Seattle hospital. This role serves as the primary contact for outpatient clients and referring practices, supporting clear communication and continuity of care throughout the visit.

You will coordinate client communications, outpatient visits, follow-up care, prescriptions, and discharge procedures, while helping with invoices, education on treatment plans, and ensuring

Qualifications

• Must have prior phone or reception experience.

Responsibilities

• Coordinate client communications and outpatient visits.
• Assist with follow-up care, prescriptions, and discharge processes.
• Review client invoices for accurate charge capture.
• Maintain clear communication with referral partners throughout the patient care.
• Provide education regarding treatment plans to clients.
• Contribute to efficient hospital operations and continuity of care.

Skills

Phone reception

Emergency veterinary experience

Communication skills

Customer service

Attention to detail

Team player

Multitasking

Empathy and professionalism

Washington State Clerk license

Scheduling software proficiency

Education

Washington Veterinary Medical Clerk license

Tools

Scheduling software

Job description

Timberline Veterinary Emergency and Specialty (TVES) is seeking an enthusiastic Outpatient Client Liaison to join our North Seattle hospital. This role serves as the primary contact for outpatient clients and referring practices, supporting clear communication and continuity of care throughout the visit.

You will coordinate client communications, outpatient visits, follow-up care, prescriptions, and discharge procedures, while helping with invoices, education on treatment plans, and ensuring