Veterinary Specialty Referral Coordinator

Timberline Veterinary Emergency and Specialty; Seattle (WA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Competitive medical benefits

Quarterly profit sharing

Stock appreciation rights

Employee Stock Ownership Plan (ESOP)

Unlimited continuing education

Travel and lodging allowances

Job summary

Timberline Veterinary Emergency and Specialty is seeking a Specialty Referral Coordinator to support our growing specialty services and provide an exceptional experience for clients and referring veterinarians.

You will manage referral coordination, scheduling, communication, and case documentation while serving as a liaison between clients, referring DVMs, specialty teams, and hospital leadership. This fast-paced, collaborative environment offers opportunities for growth and ESOP participation.

Qualifications

• Experience in a veterinary front desk role (specialty preferred) or veterinary assistant experience.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Positive, collaborative attitude with a growth mindset.
• Comfort working in a busy, on-site environment.

Responsibilities

• Coordinate specialty consults, referrals, and scheduling.
• Communicate with clients and referring veterinarians by phone and email.
• Greet clients and check patients into Instinct.
• Request, receive, and upload referral records and documentation.
• Review estimates, schedule procedures and rechecks.
• Confirm appointments, paperwork, and patient information.
• Support invoicing, payments, and discharges.
• Collaborate with specialty teams, client care, and leadership.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Organizational skills

Growth mindset

Team collaboration

Job description

Veterinary Specialty Referral Coordinator

Timberline Veterinary Emergency and Specialty (TVES) is a local, privately-owned hospital with a strong culture of collaboration, transparency, and growth. Located in North Seattle, we’re a rapidly growing 24/7 Emergency and Specialty practice dedicated to delivering exceptional patient care, supporting our community and fostering the professional development of our team.

Our mission is:

"Leading through exceptional veterinary care and sustainable employee ownership."

Our hospital's mission is guided by our PEAK Principles :

• P atient care
• E ngagement
• A ccountability
• K nowledge Growth

Position Summary

Timberline Veterinary Emergency & Specialty is seeking a Specialty Referral Coordinator to support our growing specialty services and provide an exceptional experience for clients and referring veterinarians.

This role is essential to the success of our specialty departments. You will manage referral coordination, scheduling, communication, and case documentation while serving as a key liaison between clients, referring DVMs, specialty teams, and hospital leadership. If you thrive in a fast-paced, collaborative veterinary environment and value meaningful relationships and organization, this role may be a great fit.

What You’ll Do:

• Coordinate specialty consults, referrals, and scheduling.
• Communicate with clients and referring veterinarians via phone and email.
• Greet clients and check patients into our Practice Management System (Instinct).
• Request, receive, and upload referral records and patient documentation.
• Review estimates, schedule procedures and rechecks.
• Confirm appointments, paperwork, and patient information.
• Support invoicing, payments, and discharges.
• Collaborate with specialty teams, client care, and leadership.

What We’re Looking For:

• Required experience in a veterinary front desk role (specialty preferred) or previous veterinary assistant experience
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Positive, collaborative attitude with a growth mindset
• Comfort working in a busy, on-site environment

Schedule, Compensation, and Benefits:

• As an emergency and specialty hospital, all team members participate in a fair rotation of holidays.
• Hourly compensation is based on experience and skills ($26-32/hr).
• Competitive medical benefits, quarterly profit sharing, stock appreciation rights, and participation in our future Employee Stock Ownership Plan (ESOP).
• Unlimited continuing education opportunities for veterinary and leadership topics, with travel and lodging allowances every other year.
• Shift differentials apply for overnight and weekend shifts and are added on top of hourly pay.

If you’re passionate about veterinary specialty services, love collaborative medicine, and want to grow in a specialty setting where your skills are valued ~ we’d love to meet you.