Outpatient Admissions Specialist - Compassionate Front Desk

VOA Northern Rockies; Cheyenne (WY); On-site; USD 42,000 - 54,000; Full time

Job summary

Volunteers of America Northern Rockies is seeking an Admissions Specialist - Outpatient to provide administrative support for outpatient clinics. The role is the first point of contact for new clients and supports the admissions team to ensure smooth operational flow.

The position emphasizes effective communication, empathy, and organizational skills, with daily responsibilities including documentation, patient intake, and collaboration with the billing team in a residential treatment setting.

Qualifications

• High school diploma or equivalent.
• Minimum two years experience in customer service, human service, or related field.
• Proficient using a variety of computer software programs, including but not limited to Microsoft Suite and databases.

Responsibilities

• Schedule and manage the admissions process for all outpatient clinics.
• Communicate patient information with the Treatment Team.
• Complete multi-disciplinary reports (MDR).
• Ensure incoming patients complete all necessary documentation.
• Enter patient information into the Electronic Health Record (EHR).
• Collaborate with the billing department to ensure all benefit assignments are set correctly.
• Assist patients in completing assessments (ASI) or other pre-admissions assessments.
• Answer telephone and greet visitors.
• Serve as backup coverage for Support Staff.

Skills

Customer service

Communication

Organization

Empathy

Crisis management

Education

High school diploma or equivalent

Tools

Microsoft Office

EHR systems

Databases

Job description

Volunteers of America Northern Rockies is seeking an Admissions Specialist - Outpatient to provide administrative support for outpatient clinics. The role is the first point of contact for new clients and supports the admissions team to ensure smooth operational flow.

The position emphasizes effective communication, empathy, and organizational skills, with daily responsibilities including documentation, patient intake, and collaboration with the billing team in a residential treatment setting.