ADMISSIONS COORDINATOR

Volunteers-of-Americ; Cheyenne (WY); On-site; USD 34,000 - 43,000; Full time

Job summary

Volunteers of America Northern Rockies is seeking an Admissions Specialist - Outpatient to support outpatient clinics, schedule admissions, and serve as first contact for clients.

This non-exempt role requires a high school diploma, at least two years in customer or human services, and proficiency with Microsoft Office and databases. You will enter data into the EHR and collaborate with Treatment Team.

Qualifications

• High school diploma or equivalent required.
• Minimum two years experience in customer service or related field.
• Proficient with Microsoft Suite and databases.

Responsibilities

• Schedule and manage the admissions process for outpatient clinics.
• Communicate patient information with the Treatment Team.
• Complete multi-disciplinary reports (MDR).
• Enter patient information into the EHR.
• Collaborate with billing to set benefit assignments.
• Assist with addiction severity index (ASI) or other pre-admissions assessments.
• Answer telephone and greet visitors.
• Backup coverage for Support Staff.

Skills

Customer service

Communication

Empathy

Organization

Crisis management

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Suite

Databases

Job description

Admissions Specialist - OutpatientClassification: Non-exemptReports to: Admissions Coordinator - OutpatientDate: July 2024Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions, offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.JOB DESCRIPTION_____________________________________________________________________________Summary/ObjectiveThe Admissions Specialist - Outpatient provides administrative support to patients and staff. The Admissions Specialist - Outpatient is the first point of contact for persons becoming clients. The Admissions Specialist – Outpatient adheres to standards to support operations of the outpatient admissions team.Essential FunctionsSchedule and manage the admissions process for all outpatient clinicsCommunicate patient information with the Treatment TeamComplete multi-disciplinary reports (MDR)Ensure incoming patients complete all necessary documentationEnter patient information into the Electronic Health Record (EHR)Collaborate with the billing department to ensure all benefit assignments are apporptiatly setAssist patients in completing addiction severity index (ASI) or other pre-admissions assessmentsAnswer telephone and greet visitorsServe as backup coverage for Support StaffCompetenciesEffective communicator, both written and oralCalm under pressure and crisisEmpathetic and able to relate to staff and patientsAbility to stay organized and meet tight deadlines with competing prioritiesAbility to interact with persons from a variety of social, economic, educational, and cultural backgroundsContinuous demonstration of behaviors aligned with a posture of servant leadership and our cultural valuesSupervisory ResponsibilityThis position has no supervisory responsibilitiesWork EnvironmentThis job operates in a residential treatment facility environment. This role routinely uses electronic health record systems and standard office equipment such as laptops, photocopiers, and smartphones.Physical DemandsThe physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to bend or stoop as necessary. This position must be mobile throughout the facility, as well as work on a computer for periods.Position Type/Expected Hours of WorkThis is a full-time position; hours of work are generally 8:00 – 5:00 Monday through Friday.TravelSome travel is expected for this position.Required Education, Experience, or Eligibility QualificationsHigh school diploma or equivalentMinimum two (2) years experience in customer service, human service, or related fieldProficient using a variety of computer software programs, including but not limited to Microsoft Suite and databasesPreferred Education and ExperiencePrevious Human Services training and experience in the addiction fieldEEO StatementVolunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.