Admissions Coordinator

Volunteers of America; Cheyenne (WY); On-site; USD 32,000 - 42,000; Full time

Job summary

Volunteers of America Northern Rockies in Cheyenne, WY is seeking an Admissions Specialist - Outpatient to provide essential administrative support to patients and staff. You will be the first contact for new clients and ensure smooth admission processes across outpatient clinics.

Responsibilities include coordinating with treatment teams, completing MDRs, entering data into the EHR, and aiding the billing process to finalize benefits.

Qualifications

• High school diploma or equivalent required.
• Minimum two years of customer service or related experience.
• Proficient with computer software including Microsoft Office and databases.

Responsibilities

• Schedule admissions for outpatient clinics.
• Coordinate with Treatment Team to share patient information.
• Prepare multi-disciplinary reports (MDR).
• Verify patient documents and input data into EHR.
• Collaborate with Billing to set benefit assignments.
• Assist with ASI and pre-admissions assessments.
• Answer phones and greet visitors.
• Provide backup support for staff.

Skills

Customer service

Communication

Empathy

Education

HS diploma or equivalent

Tools

Microsoft Office

Databases

Job description

MUHR Building - Cheyenne, WY 82001

Overview

Position Type:

Full-time

Job Shift:

Day

Education Level:

HS Equivalent/GED

Travel Percentage:

Up to 25%

Description

Admissions Specialist - Outpatient

Classification: Non-exempt
Reports to: Admissions Coordinator - Outpatient
Date: July 2024

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions, offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

JOB DESCRIPTION

Summary/Objective

The Admissions Specialist - Outpatient provides administrative support to patients and staff. The Admissions Specialist - Outpatient is the first point of contact for persons becoming clients. The Admissions Specialist – Outpatient adheres to standards to support operations of the outpatient admissions team.

Essential Functions

• Schedule and manage the admissions process for all outpatient clinics
• Communicate patient information with the Treatment Team
• Complete multi-disciplinary reports (MDR)
• Ensure incoming patients complete all necessary documentation
• Enter patient information into the Electronic Health Record (EHR)
• Collaborate with the billing department to ensure all benefit assignments are apporptiatly set
• Assist patients in completing addiction severity index (ASI) or other pre-admissions assessments
• Answer telephone and greet visitors
• Serve as backup coverage for Support Staff

Competencies

• Effective communicator, both written and oral
• Calm under pressure and crisis
• Empathetic and able to relate to staff and patients
• Ability to stay organized and meet tight deadlines with competing priorities
• Ability to interact with persons from a variety of social, economic, educational, and cultural backgrounds
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Supervisory Responsibility

This position has no supervisory responsibilities

Work Environment

This job operates in a residential treatment facility environment. This role routinely uses electronic health record systems and standard office equipment such as laptops, photocopiers, and smartphones.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to bend or stoop as necessary. This position must be mobile throughout the facility, as well as work on a computer for periods.

Position Type/Expected Hours of Work

This is a full-time position; hours of work are generally 8:00 – 5:00 Monday through Friday.

Travel

Some travel is expected for this position.

Required Education, Experience, or Eligibility Qualifications

• High school diploma or equivalent
• Minimum two (2) years experience in customer service, human service, or related field
• Proficient using a variety of computer software programs, including but not limited to Microsoft Suite and databases

Preferred Education and Experience

• Previous Human Services training and experience in the addiction field

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.