Outpatient Administration Clerk (Patient Services)

Leeds Teaching Hospitals NHS Trust; University City (MO); On-site; USD 28,000 - 34,000; Full time

Job summary

The Referral & Booking Service at Leeds Teaching Hospitals NHS Trust is seeking an enthusiastic Clerical Officer to join our Patient Centred Clerical team. You will contribute to registering and booking patients for Outpatient appointments and provide a confidential, efficient administration service.

Key duties include handling telephone-based bookings with standard scripts and performing general patient administration while liaising with staff across the Trust to answer enquiries and schedule

Qualifications

• NVQ2 in Customer Care or equivalent level of knowledge/experience.
• Education to GCSE grade C standard or equivalent or the ability to pass the Trust's basic literacy and numeracy Test Level 2.
• Commitment to undergo training as required.
• knowledge of clerical procedures and administrative systems pertaining to the department (acquired though on the job training).
• Motivated, keen to learn; reliable with flexible approach to duties and work practices.
• Good interpersonal skills and teamwork.
• Standard keyboard skills.
• Able to work on own initiative within agreed guidelines.

Responsibilities

• Predominantly telephone-based duties handling patient appointment calls using standard scripts.
• Other general patient administration duties.
• Maintain patient-focused confidential and accurate administration per Trust policies.
• Liaise with staff and patients to handle enquiries effectively.
• This post is based at St. James’s Hospital, with potential to work at other sites within Leeds Teaching Hospitals Trust.

Skills

Literacy and numeracy

Willingness to train

Interpersonal skills

Teamwork

Typing / Keyboard skills

Initiative

Reliability

Flexibility

Motivation to learn

Education

NVQ2 in Customer Care or equivalent

GCSE grade C or equivalent

Job description

The Referral & Booking Service at Leeds Teaching Hospitals NHS Trust is seeking an enthusiastic Clerical Officer to join our Patient Centred Clerical team. You will contribute to registering and booking patients for Outpatient appointments and provide a confidential, efficient administration service.

Key duties include handling telephone-based bookings with standard scripts and performing general patient administration while liaising with staff across the Trust to answer enquiries and schedule