Clerical Officer

Leeds Teaching Hospitals NHS Trust; University City (MO); On-site; USD 28,000 - 34,000; Full time

Job summary

The Referral & Booking Service at Leeds Teaching Hospitals NHS Trust is seeking an enthusiastic Clerical Officer to join our Patient Centred Clerical team. You will contribute to registering and booking patients for Outpatient appointments and provide a confidential, efficient administration service.

Key duties include handling telephone-based bookings with standard scripts and performing general patient administration while liaising with staff across the Trust to answer enquiries and schedule

Qualifications

• NVQ2 in Customer Care or equivalent level of knowledge/experience.
• Education to GCSE grade C standard or equivalent or the ability to pass the Trust's basic literacy and numeracy Test Level 2.
• Commitment to undergo training as required.
• knowledge of clerical procedures and administrative systems pertaining to the department (acquired though on the job training).
• Motivated, keen to learn; reliable with flexible approach to duties and work practices.
• Good interpersonal skills and teamwork.
• Standard keyboard skills.
• Able to work on own initiative within agreed guidelines.

Responsibilities

• Predominantly telephone-based duties handling patient appointment calls using standard scripts.
• Other general patient administration duties.
• Maintain patient-focused confidential and accurate administration per Trust policies.
• Liaise with staff and patients to handle enquiries effectively.
• This post is based at St. James’s Hospital, with potential to work at other sites within Leeds Teaching Hospitals Trust.

Skills

Literacy and numeracy

Willingness to train

Interpersonal skills

Teamwork

Typing / Keyboard skills

Initiative

Reliability

Flexibility

Motivation to learn

Education

NVQ2 in Customer Care or equivalent

GCSE grade C or equivalent

Job description

Job Summary

The Referral & Booking Service department comprises of small teams working within specialties, they have the responsibility for the registration and booking of patients for Outpatient appointments at the Leeds Teaching Hospitals NHS Trust.

Job Description

For questions about this job, contact:

Name Zoe Richardson

Position Outpatient Support Manager

Email [e-mail]

Phone number 00000

Shortlisting Date: 23/9/26

Interview Date: 1/10/26

The Referral & Booking Service department comprises of small teams working within specialties, they have the responsibility for the registration and booking of patients for Outpatient appointments at the Leeds Teaching Hospitals NHS Trust.

We are looking for an enthusiastic Clerical Officer to come and join our Patient Centred Clerical team in the Referral and Booking Service at Leeds Teaching Hospital Trust.

Why you should join our Team

The successful candidate will contribute to the provision of a comprehensive patient administration functionalities within the Outpatient Clinic Service Unit,

Duties include the below

• Some of the vacancies will be predominantly Telephone based and will be primarily your key role, receiving and making telephones calls to and from patients regarding appointments. Standardised scripts are followed, and calls are monitored and recorded.
• Other general patient administration duties.

The post holder will be required to maintain and provide a patient focused confidential, efficient and accurate administration service in line with the procedures set out in the Trust’s Patient Access policies. You will need to be able to liaise with staff throughout the Trust and patients dealing effectively and efficiently with their enquiries.

This post is based at St. James’s Hospital, but you could be asked to work at any of the following sites within Leeds Teaching Hospitals Trust, Leeds General Infirmary, and Chapel Allerton Hospital.

What You Will Bring To The Role

• Literate and Numerate
• NVQ2 in Customer Care or an equivalent level of knowledge/experience
• Education to GCSE grade C standard or equivalent or the ability to pass the Trust's basic literacy and numeracy Test Level 2.
• Commitment to undergo training as required
• knowledge of clerical procedures and administrative systems pertaining to the department (acquired though on the job training).
• Motivated, keen to learn
• Reliable, trustworthy with a flexible approach to duties and work practices.
• Good interpersonal skills. Team working
• Standard keyboard skills
• Able to work on own initiative within agreed guidelines.

Please see the attached job description for further information about this vacancy.

About Leeds Teaching Hospital NHS Trust

Our Trust values

The Leeds Way is working together to support each other and deliver the best possible care to patients.

We are…

Responsible

Open and Honest

One Team

Kind

Our Trust priorities

Our purpose:

Excellent, safe and sustainable care for every patient every time

Our Priorities

People

Improvement and Innovation

Partnerships

Outcomes

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.