Oncology Patient Services Administrator

GenesisCare UK; Kent (WA); On-site; USD 29,259 - 42,558; Full time

Benefits offered by this job

26 days annual leave

Private medical and dental coverage

Employee Assistance Program

Income Protection

Pension scheme

Job summary

GenesisCare UK in Royal Tunbridge Wells is seeking a Patient Administration Officer to join the founding administration team of a brand-new cancer care centre. You will manage patient referrals, book SACT and outpatient appointments, and liaise with clinicians to ensure smooth patient pathways.

This role focuses on delivering exceptional customer care in a specialist oncology environment, maintaining data integrity and patient confidentiality while supporting a welcoming centre experience for

Qualifications

• Experience in a busy reception or administrative environment.
• Healthcare sector experience desirable.
• Strong organisational and multitasking abilities.
• Ability to handle confidential information with professionalism.

Responsibilities

• Act as the first point of contact for patients, providing a professional and compassionate service.
• Provide courtesy calls to patients within 24 hours of receiving referrals.
• Process and register referrals accurately within agreed timeframes.
• Book appointments for SACT, outpatient clinics and associated services.
• Liaise with consultants, medical secretaries and clinical teams to ensure smooth patient pathways.
• Request and manage medical records, diagnostic images and previous treatment information.
• Maintain accurate data entry within MOSAIQ and complete Quality Checklists (QCLs).
• Liaise with NHS Trusts and internal Finance teams to facilitate bookings.
• Provide reception support and maintain a welcoming, safe environment.
• Log feedback, compliments and concerns using appropriate reporting systems.
• Ensure patient confidentiality and compliance with data protection legislation.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Team collaboration

Tools

MOSAIQ

MS Office

Job description

GenesisCare UK in Royal Tunbridge Wells is seeking a Patient Administration Officer to join the founding administration team of a brand-new cancer care centre. You will manage patient referrals, book SACT and outpatient appointments, and liaise with clinicians to ensure smooth patient pathways.

This role focuses on delivering exceptional customer care in a specialist oncology environment, maintaining data integrity and patient confidentiality while supporting a welcoming centre experience for