Clerical Assistant

Freeman Hospital

Carthage (MO)

On-site

USD 27,000 - 31,000

Full time

7 hours ago

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Job summary

Newcastle Hospitals NHS Foundation Trust seeks a well-organised Clerical Assistant to provide high-quality administrative support to our Community Clinics and Services across Newcastle.

The role involves handling telephone enquiries, processing referrals, maintaining electronic patient records using SystmOne, and coordinating appointments and correspondence in line with local procedures. We offer permanent and fixed-term roles with shifts including evenings and weekends on a rota.

Qualifications

Excellent communication skills and professional phone manner.
Experience with SystmOne is desirable.
Strong administrative and data-entry abilities.
Ability to work accurately in a busy team environment.

Responsibilities

Provide clerical and administrative support to community clinical teams.
Handle telephone enquiries from patients and staff professionally.
Maintain accurate electronic records using SystmOne and other Trust systems.
Manage appointments, referrals and correspondence per local procedures.
Support overall housekeeping and office duties as required.

Skills

Customer care

Confidentiality

Teamwork

Initiative

Adaptability

Keyboard skills

Education

NVQ Level 2 or equivalent qualification / experience

Tools

SystmOne

Microsoft Office

Job description

Cramlington Manor Walks

Employer heading

Clerical Assistant

Band 2

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.

With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.

As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job Overview

Are you an organised, reliable and motivated individual with excellent communication skills? Do you enjoy working as part of a busy team and making a difference to patient care?

We are looking to recruit enthusiastic Clerical Assistants to provide high-quality administrative support to our Community Clinics and Services across Newcastle. This is an excellent opportunity to join a friendly and supportive team, playing a vital role in ensuring patients, carers, service users and healthcare professionals receive an efficient and professional service.

We are recruiting to a number of permanent roles across our Community Services, including:

Single Point of Access (SPA) based at Regent Point, Gosforth, providing administrative support and operating a busy telephone service.
Urgent Treatment Centres and Resource Centres based across the city, supporting a range of community healthcare services.

We also have a Fixed Term position within the Chromic Disease Monitoring Service currently based at Molineux Centre.

Full & Part Time Hours/Week - Permanent Positions
1 x Fixed Term 22 Hours 30 Minutes/Week until 04 April 2027

Main duties of the job

Working alongside clinical and administrative colleagues, you will help manage a varied workload within a fast‑paced environment. You will be responsible for handling telephone enquiries, processing referrals, maintaining electronic patient records using SystmOne, and providing general administrative support to community‑based clinical services.

The successful candidate will be able to prioritise their workload effectively, communicate confidently with a wide range of people, and respond positively to the changing demands of the service. Accuracy, attention to detail and a commitment to delivering excellent customer service are essential.

Administrative staff within these services work between 8:00am and 10:00pm on a rota basis, including evenings, weekends and bank holidays. Actual working hours for these posts will be discussed at interview.

If you are a team player with a positive attitude and a commitment to delivering excellent administrative support within NHS community services, we would love to hear from you.

Join us and help make a real difference to the care and experience of patients across Newcastle.

Working for our organisation

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

Royal Victoria Infirmary (RVI)
Freeman Hospital
Newcastle Dental Hospital
Cramlington Manor Walks
Urgent treatment centres
Newcastle Fertility Centre
Northern Centre for Cancer Care, North Cumbria
Northern Genetics Service

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Detailed Job Description And Main Responsibilities

Providing comprehensive clerical and administrative support to community clinical teams.
Handling telephone enquiries from patients, carers, service users and healthcare professionals in a professional and compassionate manner.
Maintaining accurate electronic records using SystmOne and other Trust systems.
Managing appointments, referrals and correspondence in accordance with local procedures.
Working collaboratively with colleagues to support the delivery of high-quality patient care.
Ensuring confidentiality is maintained at all times in line with Trust policies and procedures
To provide a high standard of support to Clinical staff handling telephone calls.
To use an electronic referral process (SystmOne) to ensure requests are responded to in a professional, confidential & efficient manner.
To receive requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.
To communicate directly with members of the public and other services.
To abide by Trust policies and procedures.
To be an effective part of the team contributing to the departmental objectives.
Post holder will be expected to contribute to housekeeping and other office duties as required e.g. general tidiness, pre‑determined stock levels are met and equipment is clean, and stored correctly.

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Person specification

Knowledge

Essential criteria