Outlet Supervisor: Service Excellence & Team Training

Omni Hotels; Bedford (Bedford County); On-site; USD 45,000 - 65,000; Full time

Job summary

Omni Hotels in the United States seeks a restaurant supervisor to partner with management on training and supervising restaurant staff. The candidate will ensure staffing coverage, maintain high service standards, and collaborate with culinary teams to deliver quality guest experiences.

Responsibilities include attendance, uniform standards, menu knowledge, guest feedback, and daily operations such as liquor pars, requisitions, and MOS audits.

Qualifications

• 1 year of experience in Food and Beverage supervision or management preferred.
• Ability to clearly and pleasantly communicate in English with guests, members, management and co-workers.
• Must be able to work in a fast-paced environment and multitask.
• Prior serving and cash handling experience preferred.

Responsibilities

• Maintain regular attendance per Omni standards and vary with resort needs.
• Keep proper uniform, name tag, and personal grooming.
• Monitor dining rooms for seating, service, safety, cleanliness, and guest wellbeing.
• Know menus and beverage offerings thoroughly.
• Ensure side work checklists are completed by all staff.
• Spot check liquor pars and order daily supplies.
• Monitor food and liquor requisitions and bar controls.
• Lead pre-shift meetings and monthly training requirements.
• Address guest comments and complaints to ensure satisfaction.
• Communicate with guests and gather feedback.
• Stay on the floor during peak hours to motivate and assist the team.
• Observe and correct staff service professionally.
• Collaborate with culinary team for smooth, quality service.
• Assist in scheduling/forecasting weekly and monthly.

Skills

Food & Beverage supervision

Cash handling

English communication

Multi-tasking

Guest service

Education

Texas Food Handlers

RAMP certifications

Job description

Omni Hotels in the United States seeks a restaurant supervisor to partner with management on training and supervising restaurant staff. The candidate will ensure staffing coverage, maintain high service standards, and collaborate with culinary teams to deliver quality guest experiences.

Responsibilities include attendance, uniform standards, menu knowledge, guest feedback, and daily operations such as liquor pars, requisitions, and MOS audits.