Outlet Supervisor: Dining & Room Service Lead

HEI Hotels & Resorts; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical & Dental

Vision Insurance

Pet Insurance

401(k) Matching

Hotel Discounts

Job summary

HEI Hotels & Resorts, at Kimpton Sylvan Hotel in Atlanta, seeks a dedicated Outlet Supervisor to assist the Outlet Manager in planning and managing the Restaurant, Room Service and other food and beverage outlets. You will aim to deliver exceptional customer satisfaction, quality service, and adherence to corporate and local policies while helping meet financial goals.

You will monitor service, supervise guest interactions, coordinate daily operations, and ensure cleanliness and proper setup

Qualifications

• Experience using POS systems.
• Strong verbal and written communication abilities.
• Ability to lift up to 50 pounds and push/pull carts up to 150 pounds.

Responsibilities

• Monitor servers and busperson adherence to service standards.
• Supervise service of guests and respond to guest needs.
• Coordinate daily sidework and maintain correct setup and cleanliness of service areas.
• Ensure compliance with liquor regulations and safety policies.
• Communicate with the restaurant manager regarding events, house counts, and staff direction.

Skills

POS system

Communication skills

Physical strength

Job description

HEI Hotels & Resorts, at Kimpton Sylvan Hotel in Atlanta, seeks a dedicated Outlet Supervisor to assist the Outlet Manager in planning and managing the Restaurant, Room Service and other food and beverage outlets. You will aim to deliver exceptional customer satisfaction, quality service, and adherence to corporate and local policies while helping meet financial goals.

You will monitor service, supervise guest interactions, coordinate daily operations, and ensure cleanliness and proper setup