Outlet Store Leader: Elevate Teams & Guest Experience

Restoration Hardware; Vernon Hills (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

Restoration Hardware is seeking an Outlet Assistant Store Leader to partner with the Outlet Leader in driving operational excellence and delivering the RH brand experience. This role emphasizes team leadership, merchandising, and exceptional customer service in a fast-paced outlet setting.

You will mentor staff, analyze performance, and collaborate with cross-functional teams to align sales, operations, and service goals. A strong retail leadership background in home furnishings is preferred.

Qualifications

• 3+ years of leadership experience in retail, preferably in home furnishings.
• Proven ability to inspire, coach, and develop high-performing teams.
• Analytical and strategic thinker with sound decision-making skills.
• Proficiency with Mac operating systems, iOS devices, Microsoft Office, and Google applications.
• Adaptable and resilient, with a solutions-focused approach to change and challenges.
• Flexibility to work a dynamic schedule across all operational hours.

Responsibilities

• Coach, lead and develop the team in partnership with the Outlet Leader.
• Review and analyze business performance to identify opportunities and achieve extraordinary results.
• Partner with cross-functional teams to ensure seamless coordination of sales, operations, and customer service initiatives.
• Maintain merchandising standards that reflect the RH brand and Outlet vision.
• Ensure visual presentation supports safety, cleanliness, and operational excellence.
• Model adaptability and guide the team through change with a solutions-focused approach.
• Represent the RH brand through communication, personal presentation, and professionalism.

Skills

Leadership

Team coaching

Analytics

Decision making

Strategic thinking

Adaptability

Communication

Cross-functional collaboration

Flexibility

Tools

Mac OS

iOS

MS Office

Google Apps

Job description

Restoration Hardware is seeking an Outlet Assistant Store Leader to partner with the Outlet Leader in driving operational excellence and delivering the RH brand experience. This role emphasizes team leadership, merchandising, and exceptional customer service in a fast-paced outlet setting.

You will mentor staff, analyze performance, and collaborate with cross-functional teams to align sales, operations, and service goals. A strong retail leadership background in home furnishings is preferred.