Outlet Store Leader & Team Coach

RH (Restoration Hardware); Vernon Hills (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

RH Outlet is seeking an Outlet Assistant Store Leader to partner with the Outlet Leader in driving operational excellence and delivering extraordinary customer experiences across our home furnishings outlets. You will coach and develop teams, maintain RH brand standards, and coordinate sales, operations, and customer service initiatives in a fast-paced, luxury retail environment.

The role requires leadership experience, a solution-focused mindset, and flexibility across all operating hours to

Qualifications

• 3+ years of leadership experience in retail, preferably home furnishings.
• Proven ability to inspire, coach, and develop high-performing teams.
• Analytical and strategic thinker with sound decision-making skills.
• Proficiency with Mac operating systems, iOS devices, Microsoft Office, and Google applications.
• Adaptable and resilient, with a solutions-focused approach to change and challenges.
• Flexibility to work a dynamic schedule across all operational hours.

Responsibilities

• Coach, lead and develop the team in partnership with the Outlet Leader.
• Review and analyze business performance to identify opportunities and achieve extraordinary results.
• Partner with cross-functional teams to ensure seamless coordination of sales, operations, and customer service initiatives.
• Maintain merchandising standards that reflect the RH brand and Outlet vision.
• Ensure visual presentation supports safety, cleanliness, and operational excellence.
• Model adaptability and guide the team through change with a solutions-focused approach.
• Represent the RH brand through communication, personal presentation, and professionalism.

Skills

Leadership

Coaching & development

Analytical thinking

Customer service

Communication

Tools

Mac OS

Microsoft Office

Google Apps

Job description

RH Outlet is seeking an Outlet Assistant Store Leader to partner with the Outlet Leader in driving operational excellence and delivering extraordinary customer experiences across our home furnishings outlets. You will coach and develop teams, maintain RH brand standards, and coordinate sales, operations, and customer service initiatives in a fast-paced, luxury retail environment.

The role requires leadership experience, a solution-focused mindset, and flexibility across all operating hours to