Outlet Shift Leader: Lead Operations & Safety

Goodwill Industries of Middle Tennessee; Bend (AR); On-site; USD 33,000 - 46,000; Full time

Job summary

Goodwill Industries of Middle Tennessee seeks an Outlet Shift Leader at Cockrill Bend- Outlet II to support daily outlet operations and leadership on the floor. You will guide associates, manage tasks, and ensure safe, efficient production flow in a fast-paced environment.

The role emphasizes strong communication, customer service, and adherence to safety guidelines while promoting Goodwill’s mission of Changing Lives through Education, Training, and Employment.

Qualifications

• High School Diploma or equivalent required.
• Associate’s degree in business, Logistics, Supply Chain, Management, Retail Operations, or related field preferred.
• One to two years of experience in retail, outlet, warehouse, production, logistics, or operations preferred.

Responsibilities

• Serve as on‑shift lead during assigned shifts to keep operations safe and efficient.
• Provide visible leadership to guide outlet associates and support smooth shift execution.
• Lead team on the outlet floor and ensure daily expectations are met.
• Assign work, redirect team members, and follow up on tasks during the shift.
• Escalate complex issues to management and support shift handoffs with clear priorities.

Skills

Leadership

Communication

Safety awareness

Customer service

Team coaching

Prioritization

Problem solving

Cash handling

Education

High School Diploma or equivalent

Associate’s degree in business or logistics

Tools

POS systems

Forklift certification

Basic computer skills

Job description

Goodwill Industries of Middle Tennessee seeks an Outlet Shift Leader at Cockrill Bend- Outlet II to support daily outlet operations and leadership on the floor. You will guide associates, manage tasks, and ensure safe, efficient production flow in a fast-paced environment.

The role emphasizes strong communication, customer service, and adherence to safety guidelines while promoting Goodwill’s mission of Changing Lives through Education, Training, and Employment.