Outlet Floor Lead & Team Coach

Goodwill Industries of Middle Tennessee, Inc.; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health and Prescription Insurance

403(b) Retirement Plan

Paid Vacation

Holiday

Sick Leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking an Outlet Shift Leader to support the Outlet Store Manager at Cockrill Bend- Outlet II. This role provides hands-on, on-shift leadership to associates, focusing on safe, efficient product flow and daily production goals.

You will train and coach staff, supervise table rotation and donation handling, and uphold customer service standards in a fast-paced outlet environment.

Qualifications

• High School Diploma or equivalent required.
• Associate’s degree preferred in business, logistics, supply chain, management, or retail operations.
• 1–2 years in retail, outlet, warehouse, production, logistics, or operations preferred.
• Strong communication skills and ability to lead teams on shift.
• Knowledge of product flow, table rotation, donation handling, and outlet operations.

Responsibilities

• Serve as the on-shift lead during assigned shifts to support daily operations.
• Lead outlet floor teams, assign work, and ensure priorities are met.
• Monitor safety, customer issues, and operational updates; escalate as needed.
• Support product flow through sorting, staging, rotation, and replenishment.
• Coach and train team members to meet production goals and safety standards.

Skills

Leadership

Communication

Safety awareness

Customer service

Problem solving

Organization

Cash handling

POS systems

Product flow

Table rotation

Education

High School Diploma or equivalent

Associate’s degree in business, Logistics, Supply Chain, Management, Retail Operations, or related field

Job description

Goodwill Industries of Middle Tennessee, Inc. is seeking an Outlet Shift Leader to support the Outlet Store Manager at Cockrill Bend- Outlet II. This role provides hands-on, on-shift leadership to associates, focusing on safe, efficient product flow and daily production goals.

You will train and coach staff, supervise table rotation and donation handling, and uphold customer service standards in a fast-paced outlet environment.