Outlet Host

Hard Rock Cafe; Las Vegas (NV); On-site; USD 28,000 - 36,000; Full time

Job summary

Hard Rock Cafe Las Vegas is seeking a polished Host to greet guests, seat them and set the tone for a memorable visit. You will be the first contact, helping guests feel welcome from the moment they arrive.

In a fast-paced, service-driven environment you will assist servers, answer questions politely, coordinate with team members and ensure the dining area stays inviting and organized.

Qualifications

• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized.

Responsibilities

• Greet guests at the front door and seat them, helping set a positive tone.
• Answer questions accurately and politely to enhance guest experience.
• Maintain a clean and organized waiting area and manage guest flow.
• Assist servers, bussers and managers as needed to ensure smooth service.
• Support opening/closing side duties and keep public areas presentable.

Skills

Customer service

Communication

Teamwork

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Responsibilities

The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

• Opening doors, where applicable
• Welcoming and thanking guests
• Answering questions - accurately and politely
• Maintaining a clean and organized waiting area
• Answering the phone
• Directing guests to areas & restrooms
• Providing security for co‑workers, guests and celebrities
• Assisting servers, bussers and managers
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create “Raving fans”

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.