Host

Hard Rock Hotel & Casino Ottawa; San Francisco (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a Host to greet guests at the front door and set the tone for a memorable visit. You will be the first point of contact, guiding guests, answering questions, and helping them feel welcome from arrival through seating.

The role emphasizes hospitality, attentiveness, and teamwork, with responsibilities ranging from door duties and guest directions to assisting servers and maintaining a clean waiting area. A friendly, professional demeanor is essential.

Qualifications

• High School diploma or GED required.

Responsibilities

• Greet, seat and page guests to ensure a positive front-door experience.
• Open doors and welcome guests.
• Answer questions accurately and politely.
• Maintain a clean and organized waiting area.
• Answer the phone and direct guests to areas & restrooms.
• Provide security for co-workers, guests and celebrities.
• Assist servers, bussers and managers.
• Perform opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming.
• Ensure the complete satisfaction of each guest.
• Create memorable experiences and entertain guests to create 'Raving fans'.

Skills

Calm under pressure

Organizational skills

Positive attitude

Education

High School diploma or GED

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Responsibilities:

The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

• Opening doors, where applicable
• Welcoming and thanking guests
• Answering questions - accurately and politely
• Maintaining a clean and organized waiting area
• Answering the phone
• Directing guests to areas & restrooms
• Providing security for co-workers, guests and celebrities
• Assisting servers, bussers and managers
• Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create "Raving fans"

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications:

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• High School diploma or GED

SKILLS

• Remaining calm in a hectic, fast-paced
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests and co-workers.

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
• Ability to sit for extended periods of time
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear