Host

Torsap Thai Kitchen; Tilton (NH); On-site; USD 16,531 - 22,041; Full time

Job summary

Torsap Thai Kitchen in Tilton, New Hampshire, is seeking a Host or Hostess responsible for greeting guests, managing reservations, and enhancing the overall dining experience. The role requires excellent communication and customer service skills. Candidates should be familiar with the menu and able to effectively manage seating. Join our team and help create a welcoming atmosphere for our guests.

Qualifications

• Strong communication skills to interact effectively with guests and staff.
• Ability to manage reservations and monitor waitlists efficiently.
• Excellent customer service skills to address inquiries and resolve complaints.

Responsibilities

• Greet guests warmly as they enter the restaurant.
• Manage reservations and ensure efficient seating arrangements.
• Maintain a clean and organized seating area.

Skills

Communication

Customer Service

Reservation Management

Teamwork

Job description

A Host or Hostess is responsible for greeting and seating guests, managing reservations, and ensuring a positive dining experience. They are the first point of contact for guests and play a crucial role in setting the tone for the visit.

Key Responsibilities

• Guest Greeting: Warmly welcome guests as they enter the establishment.
• Reservation Management: Handle reservations, manage waitlists, and ensure efficient seating.
• Seating Assignments: Accompany guests to their tables and provide menus.
• Waitlist Management: Monitor and manage waitlists, providing accurate wait times.
• Customer Service: Address guest inquiries, resolve complaints, and ensure a positive dining experience.
• Communication: Communicate effectively with guests, servers, and other staff members.
• Maintenance: Maintain a clean and organized seating area.

Additional Responsibilities

• Phone Answering: Answering phones and taking reservations.
• Side Work: Assisting with side work, such as cleaning tables and bussing.
• Menu Knowledge: Familiarity with the menu and daily specials.
• Up-selling and Promotion: Suggesting specials or appetizers to guests.