Outlet Associate

Horizon Goodwill; Hagerstown (MD); On-site; USD 17,047 - 24,280; Part time

Job summary

Horizon Goodwill is seeking an Outlet Associate in Hagerstown, MD to provide exceptional customer service and efficiently process sales transactions. This role involves greeting customers, operating registers, maintaining store cleanliness, and assisting with various store displays.

The ideal candidate should have a High School Diploma or equivalent and demonstrate strong communication skills. Various potential career paths include Shift Manager and Store Manager, with a commitment to promoting goodwill in every interaction.

Qualifications

• Ability to lift, push, and pull up to fifty (50) lbs.
• Experience with customer service and a point of sale system preferred.
• Successful completion of a criminal background screening required.

Responsibilities

• Provide excellent customer service and resolve concerns.
• Operate cash registers and follow money-handling procedures.
• Assist with store displays and maintain store cleanliness.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Digital Technology

Education

High School Diploma or equivalent

Job description

Job Details

Job Location: Outlet- North Pointe - Hagerstown, MD 21742
Salary: $15.00 - $15.00 hourly
Job Category: Nonprofit - Social Services

The Outlet Associate provides excellent customer service to all internal and external customers. The position is responsible for correctly and efficiently processing sales transactions using the cash register, displaying merchandise, maintaining product stock levels, rotating bins, and loading and unloading bins, all while engaging customers in our mission.

Essential Functions

• Greet all customers and provide a positive experience. Resolve customer concerns within authority; obtain management assistance when necessary.
• Accurately operate registers and follow all money-handling procedures.
• Ask all customers to “round up” their purchase to advance our mission, and thank all customers for their purchase.
• Encourage customers to complete feedback surveys on their experience.
• Assist with store displays and the organization of products that promote an enhanced shopping experience.
• Serve as a Goodwill Ambassador by consistently demonstrating HGI values and striving to provide excellent service in all interactions.
• Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and ensuring hangers and racks are orderly.
• Follow all required safety and security procedures.
• Maintain compliance with all company policies and procedures, as well as store policies, to include but not limited to opening and closing tasks, and accurate, timely completion of required paperwork.
• Rotate stock as instructed by management.
• Participate in training as required, including cross-training for other positions in-store.
• Perform all other duties as assigned.

Qualifications

Competencies

• Oral/Written Communication – Articulate thoughts and ideas clearly and effectively in written and oral forms.
• Critical Thinking/Problem Solving – Obtain, interpret, and use knowledge, facts, and data to make decisions and overcome problems.
• Teamwork/Collaboration – Work within a team structure and can negotiate and manage conflict. Exhibit a positive workplace attitude that encourages advancement towards common goals.
• Digital Technology – Demonstrate personal accountability, effective work habits, and understand the impact of non-verbal communication on professional work image. Demonstrates integrity and ethical behavior, acts responsibly, and ability to learn from mistakes.
• Career Management – Identify and articulate skills, strengths, knowledge, and experiences relevant to the position desired and career goals, as well as identify areas necessary for professional growth.
• Global/Intercultural Fluency – Value, respect, and learn from diverse cultures, races, ages, genders, sexual orientations, and religions. Demonstrate openness, inclusiveness, sensitivity, and the ability to interact respectfully with all individuals.

Education and Experiences

• High School Diploma or equivalent preferred, not required.
• Demonstrated interpersonal communication skills.
• Experience providing customer service and operating a touch screen point of sale system is preferred.
• Reliable transportation.
• Must successfully complete criminal background screening.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Potential Career Paths

• Shift Manager
• Assistant Manager
• Store Manager