Assistant Outlet Manager

Horizon Goodwill Industries; Hagerstown (MD); On-site; USD 2,307,480 - 2,755,200; Full time

Job summary

Horizon Goodwill Industries is hiring an Assistant Outlet Manager in Hagerstown, MD. This role will support store operations by supervising personnel, handling customer service, and ensuring exceptional store experiences.

The successful candidate will assist with training, maintaining compliance with company policies, and managing stock efficiently. The position offers a competitive hourly rate of $16.75 and emphasizes creating a clean and organized store environment.

Responsibilities

• Assist with supervising store personnel and assigned trainees.
• Assist with arranging store windows, store displays, and promotional activities.
• Assist with the training of new hires.
• Assist with coaching, providing feedback, and developing all store personnel.
• Support store personnel in achieving specific performance metrics.
• Provide and assist store personnel in creating an exceptional customer service experience.
• Maintain efficient product flow and bin rotation in line with company policies.
• Perform regular audits on workstations, including trash, recycling, and merchandise.
• Sell merchandise, provide customer service, and resolve customer complaints.
• Maintain store premises and merchandise in a clean, safe, and organized fashion.
• Assure store supplies are on hand as required.
• Follow all required safety and security procedures.
• Maintain compliance with all company policies and procedures.
• Receive and verify merchandise incoming to the location.
• Ring sales correctly on cash register, handle money, reconcile cash.
• Perform administrative and clerical duties of store operation.
• Participate in training as required.
• Perform all other duties as assigned.

Job description

Job Title

Assistant Outlet Manager

Location

Hagerstown, MD, US

Essential Functions

• Assist with supervising store personnel and assigned trainees.
• Assist with arranging store windows, store displays, and promotional activities.
• Assist with the training of new hires.
• Assist with coaching, providing feedback, and developing all store personnel.
• Support store personnel in achieving specific performance metrics.
• Provide and assist store personnel in creating an exceptional customer service experience for our shoppers.
• Maintain efficient product flow and bin rotation in line with company policies and procedures.
• Perform regular audits on workstations, including trash, recycling, and merchandise.
• Sell merchandise, provide customer service, and resolve customer complaints through HGI policy implementation.
• Maintain store premises and merchandise in a clean, safe, and organized fashion.
• Assure store supplies are on hand as required.
• Follow all required safety and security procedures.
• Maintain compliance with all company policies and procedures, as well as store policies, including but not limited to opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork.
• Receive and verify merchandise incoming to the location from the warehouse and vendors.
• Ring sales correctly on cash register, handle money, reconcile cash, and make store deposits in accordance with company policy.
• Perform administrative and clerical duties of store operation.
• Participate in training as required.
• Perform all other duties as assigned.

Compensation

$16.75 Hourly Rate