Outfitter Onboarding & Engagement Specialist

Polaris Industries Inc.; Plymouth (MN); Presencial; USD 60.000 - 79.000; Jornada completa

Descripción de la vacante

Polaris Inc. is seeking an Outfitter Development Specialist for Polaris Adventures to onboard, educate, engage and retain Outfitters. You will build proactive relationships, guide partners from contract signing through launch, and coordinate resources across teams to drive adoption and long-term value.

The role emphasizes learning experiences, webinars, events, and data-driven problem solving, with travel up to 10% and a focus on customer engagement in outdoor recreation.

Formación

• Bachelor's degree in business, communications, education, hospitality, tourism, or related field preferred.
• Minimum of 3 years in customer success, relationship management, training, onboarding, event coordination, or related field.
• Strong relationship-building, communication, and customer service skills.
• Experience facilitating training sessions, presentations, or educational programs.
• Proven ability to manage multiple projects and priorities simultaneously.
• Experience creating educational content and customer-facing resources.
• Proficiency with Microsoft Teams, SharePoint, Planner, and related business apps.

Responsabilidades

• Manage a portfolio of approximately 20 at-risk Outfitters across multiple regions and monitor risk indicators.
• Conduct discovery conversations, develop action plans, and track progress with Outfitters and managers.
• Recommend practical solutions to improve performance and coordinate internal expertise to reduce fallout.
• Lead new Outfitter onboarding from contract signing through launch with timelines and milestones.
• Monitor new Outfitters in first 90 days, identify gaps, coordinate resources and reinforce program requirements.
• Develop webinars, workshops, guides, and training materials based on feedback and engagement data.
• Support Outfitters events by coordinating sessions, activities, and attendee feedback.
• Use MPWR Suite, Teams, SharePoint, Planner to support execution and report findings to leadership.

Conocimientos

Customer success

Relationship management

Training

Onboarding

Event coordination

Project multitasking

Communication

Educación

Bachelor's degree in business, communications, education, hospitality, tourism, or related field

Herramientas

Microsoft Teams

SharePoint

Planner

Descripción del empleo

Polaris Inc. is seeking an Outfitter Development Specialist for Polaris Adventures to onboard, educate, engage and retain Outfitters. You will build proactive relationships, guide partners from contract signing through launch, and coordinate resources across teams to drive adoption and long-term value.

The role emphasizes learning experiences, webinars, events, and data-driven problem solving, with travel up to 10% and a focus on customer engagement in outdoor recreation.