Outfitter Development & Engagement Lead

Polaris Industries Inc.; Plymouth (MN); On-site; USD 60,000 - 79,000; Full time

Benefits offered by this job

Profit sharing

Employee stock ownership plan (ESOP)

401(k) matching

Health insurance

Dental and vision

Job summary

Polaris Adventures is seeking an Outfitter Development Specialist to onboard, educate, engage, and retain Outfitters within the Polaris Adventures network. You will build proactive relationships, guide new partners from contract signing through launch, and support existing Outfitters at risk of disengagement.

You will work across regional account management, service, fleet, offering, and technology teams to coordinate resources, develop learning experiences, and improve program adoption.

Qualifications

• Bachelor's degree or equivalent preferred.
• Minimum 3 years of experience in customer success, relationship management, training, onboarding, or events.
• Strong relationship-building, communication, and customer service skills.
• Experience facilitating training sessions, presentations, or educational programs.
• Proficiency with Microsoft Teams, SharePoint, Planner, and related business applications.
• Ability to work independently while collaborating across teams.
• Passion for outdoor recreation and customer engagement.
• Willingness to travel up to 10% to support events.

Responsibilities

• Manage a portfolio of approximately 20 at-risk Outfitters across multiple regions by monitoring network health indicators and determining when accounts should enter or exit at-risk status.
• Conduct discovery conversations to identify root causes affecting performance and develop action plans with Outfitters and Regional Account Managers.
• Recommend practical solutions to improve business performance and coordinate support to reduce Outfitters fallout.
• Lead onboarding from contract signing through launch with timelines, readiness checklists, milestones, onboarding calls, trainings, and coaching.
• Monitor new Outfitters during first 90 days, identify gaps, coordinate resources, and reinforce program requirements and expectations.
• Identify education needs from feedback, trends, and data, and collaborate with experts across teams to develop learning materials.
• Develop, facilitate, and improve webinars, workshops, guides, and other educational tools based on engagement data.
• Support local, regional, and national events by coordinating educational experiences and gathering attendee feedback.
• Support adoption of new program initiatives, products, processes, and tools with accurate record-keeping and reporting.
• Use MPWR Suite, Microsoft Teams, SharePoint, Planner, and event platforms to monitor engagement and communicate findings to leadership.

Skills

Customer focus

Communication

Problem solving

Relationship building

Training

Event coordination

Education

Bachelor's degree in business, communications, education, hospitality, tourism, or related field

Tools

Microsoft Teams

SharePoint

Planner

Job description

Polaris Adventures is seeking an Outfitter Development Specialist to onboard, educate, engage, and retain Outfitters within the Polaris Adventures network. You will build proactive relationships, guide new partners from contract signing through launch, and support existing Outfitters at risk of disengagement.

You will work across regional account management, service, fleet, offering, and technology teams to coordinate resources, develop learning experiences, and improve program adoption.