Outfitter Success & Onboarding Specialist

Polaris Industries Inc.; United States; Presencial; USD 60.000 - 79.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental and vision insurance

Wellness programs

Paid time off

Gym & personal training reimbursement

Life insurance and disability

Descripción de la vacante

Polaris Inc. is seeking an Outfitter Development Specialist to onboard and engage Outfitters within the Polaris Adventures network. You will guide new partners from contract signing through launch, monitor at‑risk accounts and coordinate cross‑functional support to improve program adoption and retention.

You’ll build learning experiences, develop webinars and training materials, and travel up to 10% to support events and engagement activities in a dynamic, outdoor recreation-focused environment.

Formación

• Bachelor's degree in business, communications, education, hospitality, tourism or a related field preferred.
• Minimum of 3 years of experience in customer success, relationship management, training, onboarding, event coordination or a related field.
• Strong relationship-building, communication and customer service skills.
• Experience facilitating training sessions, presentations or educational programs.
• Proficiency with Microsoft Teams, SharePoint, Planner and related business applications.

Responsabilidades

• Manage a portfolio of approximately 20 at-risk Outfitters across multiple regions by monitoring network health indicators and determining when accounts should enter or exit at-risk status.
• Conduct discovery conversations to identify root causes and develop action plans with Outfitters and Regional Account Managers.
• Lead new Outfitter onboarding from contract signing through launch with timelines, milestones, trainings, and coaching.
• Monitor Outfitters during first 90 days, identify gaps, coordinate resources and reinforce program requirements.
• Develop and maintain webinars, workshops, guides and learning tools based on engagement data and feedback.

Conocimientos

Customer success

Relationship management

Training

Onboarding

Event coordination

Educación

Bachelor's degree

Herramientas

Microsoft Teams

SharePoint

Planner

Descripción del empleo

Polaris Inc. is seeking an Outfitter Development Specialist to onboard and engage Outfitters within the Polaris Adventures network. You will guide new partners from contract signing through launch, monitor at‑risk accounts and coordinate cross‑functional support to improve program adoption and retention.

You’ll build learning experiences, develop webinars and training materials, and travel up to 10% to support events and engagement activities in a dynamic, outdoor recreation-focused environment.