Retail Sales Associate - Seasonal

The Orvis Company; Richmond (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

Orvis in Richmond, VA is seeking a dynamic Retail Guide who enjoys outfitting customers for great adventures. You will work alongside the Store Manager and Lead Retail Guide to create a welcoming, inclusive store atmosphere and to serve as a brand ambassador in a fast-paced environment.

The role requires a friendly, relationship-building personality, empathy, and a strong knowledge of Orvis products. You will engage customers, demonstrate core values, and contribute to merchandising and store

Qualifications

• Friendly, inviting personality and ability to build relationships.
• Empathy and customer-centric approach to service.
• Ability to learn Orvis products and communicate benefits clearly.
• Entrepreneurial spirit to leverage omnichannel retail assets.
• Basic computer skills and comfort with business software.
• Ability to handle ambiguity and solve customer problems within policy.

Responsibilities

• Create a welcoming and inclusive store atmosphere.
• Serve as brand ambassador and lead by example in a fast-paced setting.
• Demonstrate core values and deliver world-class customer service.

Skills

Customer service

Relationship building

Brand ambassador

Product knowledge

Merchandising

POS systems

Tools

POS systems

Store ops software

Job description

At Orvis, our Sales Associates are front line Retail Guides—inspiring, outfitting, and guiding customers on their outdoor adventures.

Orvis is where passion and a career meet.

Seeking a dynamic Retail Guide who appreciates the outdoor lifestyle and enjoys outfitting customers for great adventures. Working alongside the Store Manager and Lead Retail Guide, you will:

• Create a store atmosphere that is welcoming and inclusive
• Serve as a brand ambassador and lead by example in a fast-paced retail environment
• Demonstrate our core values of surprising and delighting our customer, taking pride in our product, and protecting what we love

WE’R LOOKING FOR:

• Friendly and inviting personality, ability to build relationships, demonstrate care for customers and co-workers, and create a fun and energetic store vibe
• Delivery of world-class customer service through empathy, critical thinking and customer centricity
• Ability to develop in-depth knowledge of Orvis products and services, engage customers and to suggest product in an authentic and helpful manner
• Entrepreneurial spirit and the ability to leverage assets across Orvis’ omnichannel retail platform
• Current computer skills and the ability to learn and apply business programs
• Ability to handle ambiguity, use sound judgement, and solve problems for customers
• Creativity and visual merchandising skills are a plus
• Utilizing time between customers to enhance store presentation through merchandising, maintaining standards, and restocking
• Ability to reach, move, and handle merchandise in high and low areas, lift up to 30 pounds, and the stamina to execute floor sets
• Maintain a safe, clean and orderly workspace by following all safety policies and procedures

Orvis is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other status protected by applicable law.

For information about how Orvis collects and uses personal information from California applicants, please review our California Applicant Privacy Notice: https://www.orvis.com/california-applicant-notice.html