Outdoor Retail Guide & Customer Experience Pro

The-Orvis-Company-7; Roanoke (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Monthly Team Incentive Program

Employer Matched 401(k) savings plan

Generous associate discount

Travel credits

Job summary

Orvis in Roanoke offers a front-line Retail Guide role as a Sales Associate. You will welcome customers, outfit them for outdoor adventures, and collaborate with the Store Manager and Lead Retail Guide to create a welcoming store atmosphere.

Deliver world-class service through empathy, product knowledge, and brand storytelling while learning Orvis products and participating in merchandising, restocking, and safety practices.

Qualifications

• Friendly personality and ability to build relationships with customers and co-workers.
• Delivery of world-class customer service through empathy and customer centricity.
• Ability to develop in-depth knowledge of Orvis products and services and to suggest products authentically.
• Entrepreneurial spirit and ability to leverage assets across Orvis' omnichannel retail platform.

Responsibilities

• Create a store atmosphere that is welcoming and inclusive.
• Serve as a brand ambassador in a fast-paced retail environment.
• Demonstrate core values of surprising and delighting customers, pride in products, and protecting what we love.
• Enhance store presentation through merchandising and restocking between customers.
• Maintain safety, cleanliness, and orderly workspace by following policies and procedures.

Skills

Customer service

Relationship building

Product knowledge

Merchandising

Teamwork

Tools

POS system

Job description

Orvis in Roanoke offers a front-line Retail Guide role as a Sales Associate. You will welcome customers, outfit them for outdoor adventures, and collaborate with the Store Manager and Lead Retail Guide to create a welcoming store atmosphere.

Deliver world-class service through empathy, product knowledge, and brand storytelling while learning Orvis products and participating in merchandising, restocking, and safety practices.