Outdoor Retail Guide — World-Class Customer Service

The-Orvis-Company-7; Grand Rapids (MI); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Monthly Team Incentive Program

Employer Matched 401(k) savings plan

Generous associate discount

opportunities to earn travel credits

Fly Rod loaner program

Job summary

Orvis in Grand Rapids, MI is seeking a dynamic Retail Guide to assist customers with outfitting and outdoor adventures. You will work alongside the Store Manager and Lead Retail Guide to create a welcoming atmosphere and to present products in a way that inspires exploration.

Ideal candidates bring a friendly personality, strong customer service, and a willingness to learn Orvis offerings. You will contribute to teamwork, merchandising, and ensuring a safe, high-energy shopping experience.

Qualifications

• Friendly, inviting personality and ability to build relationships.
• Deliver world-class customer service with empathy and professionalism.
• Develop in-depth knowledge of Orvis products and services.
• Able to learn and apply business programs.

Responsibilities

• Create a welcoming store atmosphere and guest experience.
• Serve as brand ambassador in a fast-paced retail environment.
• Demonstrate Orvis core values in customer interactions.
• Assist with merchandising, restocking, and store presentation.

Skills

Friendly personality

Customer service

Product knowledge

Learning agility

Teamwork

Merchandising

Physical stamina

Job description

Orvis in Grand Rapids, MI is seeking a dynamic Retail Guide to assist customers with outfitting and outdoor adventures. You will work alongside the Store Manager and Lead Retail Guide to create a welcoming atmosphere and to present products in a way that inspires exploration.

Ideal candidates bring a friendly personality, strong customer service, and a willingness to learn Orvis offerings. You will contribute to teamwork, merchandising, and ensuring a safe, high-energy shopping experience.