Outdoor Retail Customer Experience Specialist

basspro; Memphis (TN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid holidays

Paid vacation

Job summary

Bass Pro Shops is seeking a Customer Relations Associate in Memphis, TN to greet customers, provide information, and guide purchasing decisions. You will handle firearms security, returns, and promote membership programs while maintaining a clean, well-stocked store environment.

The role emphasizes friendly, professional communication, product knowledge, and adherence to all policies. This is a full-time, on-site position offering a comprehensive benefits package.

Qualifications

• Minimum degree: High school diploma or equivalent.
• Ability to calculate discounts and make change.
• Friendly and professional communication with customers.
• Ability to establish and maintain effective working relationships with management, coworkers and customers.

Responsibilities

• Greet customers and provide assistance to help buying decisions.
• Secure firearms brought into the store with trigger locks.
• Handle merchandise returns and process refunds/exchanges.
• Keep work area clean, neat and stocked; follow company policies.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.

Skills

Customer service

Communication

Relationship building

POS systems

Cash handling

Product knowledge

Sales upsell

Education

High school diploma

Tools

POS system

Job description

Bass Pro Shops is seeking a Customer Relations Associate in Memphis, TN to greet customers, provide information, and guide purchasing decisions. You will handle firearms security, returns, and promote membership programs while maintaining a clean, well-stocked store environment.

The role emphasizes friendly, professional communication, product knowledge, and adherence to all policies. This is a full-time, on-site position offering a comprehensive benefits package.