Outdoor Gear Retail Guide & Customer Champion

The-Orvis-Company-7; Kittery (ME); On-site; USD 32,000 - 42,000; Full time

Job summary

Orvis is hiring a Retail Guide in Maine to inspire and outfit customers for outdoor adventures. You will work with the Store Manager and Lead Retail Guide to create a welcoming store atmosphere and deliver exceptional service across a fast-paced retail floor.

The role emphasizes brand ambassadorship, knowledge of products, and the ability to handle varied customer needs while maintaining presentation and safety standards. A proactive, energetic outlook is valued.

Qualifications

• Friendly and inviting personality
• Delivery of world-class customer service through empathy and customer centricity
• Develop in-depth knowledge of Orvis products and services
• Entrepreneurial spirit to leverage omnichannel assets
• Strong computer skills and ability to learn business programs
• Ability to handle ambiguity and use sound judgement
• Creativity and visual merchandising skills a plus
• Maintain store presentation and restock during downtime
• Ability to lift up to 30 pounds and work across floor sets

Responsibilities

• Create a store atmosphere that is welcoming and inclusive
• Serve as a brand ambassador and lead by example in a fast-paced retail environment
• Demonstrate Orvis core values of surprising customers, product pride, and protecting what we love

Skills

Customer service

Relationship building

Product knowledge

Merchandising

Problem solving

Time management

Job description

Orvis is hiring a Retail Guide in Maine to inspire and outfit customers for outdoor adventures. You will work with the Store Manager and Lead Retail Guide to create a welcoming store atmosphere and deliver exceptional service across a fast-paced retail floor.

The role emphasizes brand ambassadorship, knowledge of products, and the ability to handle varied customer needs while maintaining presentation and safety standards. A proactive, energetic outlook is valued.