Outdoor Gear & Membership Sales Specialist

REI; Ann Arbor (MI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement plan

Paid time off

Job summary

REI Co-op in Ann Arbor is looking for a Store Sales Specialist to help customers with questions about products and memberships, share knowledge, and support a 100% customer satisfaction guarantee through engaging service and accurate recommendations.

You will help keep the floor organized, participate in training, and promote REI goods and services while building relationships with shoppers and teammates in a fast-paced retail environment.

Qualifications

• Store retail experience preferred.
• Enjoys communicating and building relationships with customers and team members.
• Open to feedback and diverse viewpoints to support the business.
• Uses business understanding and judgment to solve problems.
• Provides quality work by setting goals and priorities.

Responsibilities

• Assist customers with questions about products, memberships, and special tickets sales.
• Maintain visual standards with store management and merchandising.
• Engage in REI Sales & Service Training and promote REI goods and services.
• Support store pick-up, including receiving and processing products.
• Follow REI loss prevention and safety procedures.
• Work a flexible schedule based on business needs.
• Additional duties as assigned.

Skills

Communication

Customer service

Relationship building

Problem solving

Organizational skills

Goal setting

Team collaboration

Tools

POS systems

Job description

REI Co-op in Ann Arbor is looking for a Store Sales Specialist to help customers with questions about products and memberships, share knowledge, and support a 100% customer satisfaction guarantee through engaging service and accurate recommendations.

You will help keep the floor organized, participate in training, and promote REI goods and services while building relationships with shoppers and teammates in a fast-paced retail environment.