Outdoor Gear Sales Specialist & Customer Experience

REI; Kentwood (MI); On-site; USD 21,000 - 23,000; Full time

Job summary

REI Co-op is seeking a Store Sales Specialist in Kentwood, MI to help create better outdoor experiences by sharing knowledge and engaging with customers. You will facilitate transactions, promote memberships, and keep merchandise organized on the floor, applying knowledge of REI products and services to stay ahead of trends.

The role emphasizes friendly customer interactions, flexible scheduling, and contributing to a 100% customer satisfaction guarantee.

Qualifications

• Store retail experience preferred.
• Strong communication and relationship-building skills.
• Open to feedback and diverse viewpoints in the spirit of supporting the business.
• Uses business understanding, innovative thinking, and sound judgment to solve problems.
• Keeps deadlines and priorities in mind; organizes resources effectively.

Responsibilities

• Assist customers with questions about products, memberships, and including special tickets sales.
• Maintain visual standards with store management, merchandising, and sales leads.
• Engage in REI Sales & Service Training and promote REI goods and services.
• Support store pick-up, including receiving and processing products.
• Follow REI loss prevention and safety procedures.
• Ability to work a flexible schedule based on business needs.
• Additional duties as assigned.

Skills

Store retail experience

Communication

Feedback oriented

Judgment & problem solving

Time management

Job description

REI Co-op is seeking a Store Sales Specialist in Kentwood, MI to help create better outdoor experiences by sharing knowledge and engaging with customers. You will facilitate transactions, promote memberships, and keep merchandise organized on the floor, applying knowledge of REI products and services to stay ahead of trends.

The role emphasizes friendly customer interactions, flexible scheduling, and contributing to a 100% customer satisfaction guarantee.