Outdoor Equipment Service Advisor

Outdoor Equipment Co.; Dimondale (MI); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401K

Health, dental, and vision insurance

Employee discounts

Opportunities for professional growth

Job summary

Outdoor Equipment Co. is seeking a Parts and Service Consultant to help customers source parts, schedule service, and advise on maintenance for outdoor equipment. You will identify parts needs, quote timelines, and coordinate repair workflows.

The role requires strong customer service, knowledge of lawn mowers, generators, and tools, plus experience with parts lookup software and Lightspeed Evo. On-site position in Michigan offering a collaborative team environment and growth opportunities.

Qualifications

• High school diploma or equivalent required; technical certifications or training is a plus.
• Experience in parts consulting, service coordination, or related field preferred (outdoor equipment, power tools, machinery).
• Strong knowledge of outdoor equipment, tools, and machinery (lawn mowers, chainsaws, generators).
• Excellent customer service and communication skills; able to work in a fast-paced, team-oriented environment.

Responsibilities

• Assist customers in identifying parts and service needs for a wide range of outdoor equipment.
• Provide expert advice and solutions for troubleshooting equipment issues.
• Coordinate repair services, schedule appointments, and follow up on progress.
• Schedule pickups and deliveries of units and parts.
• Communicate clearly with customers regarding timelines, pricing, and recommendations.
• Maintain detailed service records and warranty information.
• Stay up to date on product knowledge, industry trends, and new equipment.
• Provide exceptional customer service in person and over the phone.
• Collaborate with service technicians to ensure timely and accurate repairs.
• Keep a clean and organized work environment.

Skills

Parts consulting

Service coordination

Outdoor equipment knowledge

Customer service

Communication

Time management

Team orientation

Computer skills

Education

High school diploma or equivalent

Technical certifications (plus)

Tools

Lightspeed Evo

Parts lookup software

Job description

Outdoor Equipment Co. is seeking a Parts and Service Consultant to help customers source parts, schedule service, and advise on maintenance for outdoor equipment. You will identify parts needs, quote timelines, and coordinate repair workflows.

The role requires strong customer service, knowledge of lawn mowers, generators, and tools, plus experience with parts lookup software and Lightspeed Evo. On-site position in Michigan offering a collaborative team environment and growth opportunities.