Parts And Service Consultant

Outdoor Equipment Co.; Dimondale (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

401(k)

Health, dental, and vision insurance

Employee discounts

Paid training and opportunities forAdv

Job summary

Outdoor Equipment Co. in Dimondale, MI is seeking a Parts Consultant to be the first point of contact for customers needing replacement parts, accessories, and maintenance items.

You will identify parts, maintain inventory accuracy, and support the service department to ensure technicians have the parts they need to complete repairs efficiently. You will initiate service work orders, gather customer and equipment information, and document concerns before handing off to the Service Department.

Qualifications

• Experience in parts department or related industry preferred.
• Strong customer service and communication skills.
• Ability to lift up to 50 pounds.
• High school diploma or equivalent.
• Willingness to learn multiple product lines.

Responsibilities

• Assist customers in identifying and purchasing the correct parts and accessories.
• Research parts using manufacturer catalogs and lookup systems.
• Process retail, phone, and online parts inquiries.
• Receive, stock, organize, and maintain parts inventory.
• Order parts from vendors and monitor backorders.
• Work closely with service technicians to ensure parts availability.
• Keep the parts showroom and warehouse clean and well-stocked.

Skills

Customer service

Communication

Mechanical aptitude

Time management

Multitasking

Education

High school diploma

Tools

Lightspeed EVO

Job description

Parts Consultant

Location: Dimondale, MI

Position Type: Full-Time

Compensation: $15-$22/HR

Company Overview

Join Outdoor Equipment Co., a family-owned, Michigan-grown company that has been a trusted name in outdoor power equipment for years. We specialize in zero-turn mowers, tractors, motorcycles, ATVs, side-by-sides, boats, jet skis, and more. Our reputation is built on exceptional customer service, quality products, and a commitment to our customers and community.

As we continue to grow, we're looking for a motivated and customer-focused Parts Consultant to join our team.

Job Overview

As a Parts Consultant, you will be the first point of contact for customers needing replacement parts, accessories, and maintenance items. You'll assist customers in identifying the correct parts, maintain inventory accuracy, and support the service department by ensuring technicians have the parts they need to complete repairs efficiently.

When service customers arrive, you'll also be responsible for initiating service work orders and gathering the necessary information before handing the repair process off to the Service Department.

Key Responsibilities

• Assist customers in identifying and purchasing the correct parts and accessories
• Research parts using manufacturer catalogs and electronic lookup systems
• Process retail, phone, and online parts inquiries
• Receive, stock, organize, and maintain parts inventory
• Assist with inventory counts and maintain accurate inventory records
• Order parts from vendors and monitor backorders
• Work closely with service technicians to ensure parts availability
• Keep the parts showroom and warehouse clean, organized, and well-stocked
• Start service work orders by gathering customer and equipment information and documenting concerns accurately
• Provide exceptional customer service in person, over the phone, and via email
• Maintain a professional appearance and positive attitude while working in a fast-paced environment

Qualifications

• Previous experience in a parts department, retail sales, automotive, powersports, marine, agricultural, or outdoor power equipment industry preferred
• Strong mechanical aptitude and willingness to learn multiple product lines
• Excellent customer service and communication skillsStrong organizational and time management abilities
• Comfortable using computers and parts lookup software
• Ability to multitask in a fast-paced environment
• Ability to lift up to 50 pounds
• High school diploma or equivalent
• Lightspeed EVO experience is a plus

Benefits

• Competitive hourly pay
• 401(k)
• Health, dental, and vision insurance
• Employee discounts
• Paid training and opportunities for advancement
• A family-oriented, team-focused work environment
• Opportunity to work with industry-leading outdoor power equipment brands