Parts/Service Advisor

Outdoor Equipment Co.; Ray (MI); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Supportive team environment

Career growth opportunities

Employee discounts on parts/services

Job summary

Outdoor Equipment Co. is seeking a Parts/Service Advisor in Ray, MI to oversee profitability and efficiency in the parts and service department. You will greet customers, assess needs, recommend repairs and parts, and coordinate service work end-to-end.

The role requires two years of experience, strong organizational and leadership skills, and proficiency with Excel/Word. Moderate travel is expected, and you will collaborate with technicians and vendors to ensure smooth operations.

Qualifications

• Two years of experience in a similar role; management experience preferred.
• High School diploma, GED or international equivalent.
• Excellent knowledge of English; strong reading, writing and communication skills.

Responsibilities

• Greet customers and assess service and parts needs; provide recommendations for repairs, maintenance, and parts.
• Identify and source correct parts; maintain inventory and process returns.
• Schedule and coordinate service appointments; communicate job status to customers and technicians.
• Generate invoices and maintain service records; keep the work area clean and organized.
• Collaborate with service technicians, management and vendors; adhere to policies and safety guidelines.

Skills

Organizational skills

Leadership skills

Target management

Education

High School diploma/GED

International equivalent

Tools

Excel

PowerPoint

Word

Inventory software

Accounting software

Job description

Join the Team at Outdoor Equipment Co.!

Position Overview:

The Parts/Service Advisor position consists of overseeing the profitability and efficiency of the parts and service department.

Essential Duties & Responsibilities

1.Customer Service & Sales

• Greet customers and assess their service and parts needs.
• Provide knowledgeable recommendations for repairs, maintenance, and parts.
• Explain service options, pricing, and estimated completion times.
• Upsell additional services or parts when appropriate.

2.Parts Management

• Identify and source the correct parts for customer and service department needs.
• Maintain accurate inventory of parts, placing orders as needed.
• Receive and inspect parts shipments for accuracy and quality.
• Process returns and warranties for defective or incorrect parts.

3.Service Coordination

• Schedule and coordinate service appointments efficiently.
• Communicate job status updates to customers and technicians.
• Ensure work orders are completed accurately and in a timely manner.
• Assist technicians in locating necessary parts for repairs.

4.Administrative & Organizational Tasks

• Generate invoices, process payments, and maintain service records.
• Maintain a clean, organized, and professional parts and service area.
• Adhere to company policies and safety guidelines.
• Collaborate with service technicians, management, and vendors.

Qualifications:

To handle this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Organizational skills
2. Leadership skills
3. Target management

Experience:

Two years of experience in a similar role is required. Management experience is preferred.

Education:

High School diploma, general education degree or international equivalent required.

Language and Communication Skills:

Excellent knowledge of the English language is mandatory, as well as the ability to speak, read and write clearly. Must be able to listen to, read, and/or write instructions, memos, short correspondence, and messages.

Math/Problem Solving:

Intermediate skills to review invoices and business documents efficiently.

Computer Software:

Basic Excel, PowerPoint, and Word skills and interaction with accounting and inventory management software are required.

Certifications/Licenses/Registrations:

None are required.

Foreign Language Requirements:

None are required.

Travel:

The position requires a moderate amount of travel.

Physical/Lifting:

The physical demands of the position primarily include sitting/standing at a workstation and walking through company facilities. Lifting requirements are less than 50 pounds.

Why Join Outdoor Equipment Co.?

Competitive pay based on experience
Supportive team environment
Opportunities for training and career growth
Access to high-quality tools and equipment
Employee discounts on parts and services

If you're ready to put your mechanical skills to work and join a great team, we'd love to hear from you!