Housing Outreach & Engagement Specialist

Keys to Change; Phoenix (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance premiums covered

Dental insurance

Disability insurance (long/short-term)

Life insurance (employee only)

Paid Time Off

403b

8 paid holidays

Flexible schedule

Job summary

Keys to Change is hiring an Engagement Specialist I to provide outreach and engagement for individuals experiencing homelessness, connecting them with permanent housing, health services, and other resources at the Human Services Campus.

The role reports to the Supportive Services Manager and requires strong communication, teamwork, and a compassionate, culturally aware approach. On-site work with a comprehensive benefits package is offered.

Qualifications

• Must have a high school diploma or equivalent; a minimum of 1-year relevant employment experience preferred.
• Must be able to communicate clearly and professionally; ability to multitask in a fast-paced environment.
• Ability to work with individuals with diverse needs and maintain confidentiality.

Responsibilities

• Provide direct service to individuals at the Human Services Campus.
• Engage clients to connect them with permanent housing and health services.
• Attend mandatory trainings and weekly meetings; maintain organized work area.
• Assist with front desk operations and inventory management; enforce campus policies.
• Support navigators/case managers with document collection and HMIS uploads when staff are offsite.
• Read HMIS alerts and extract essential client information.

Skills

Customer service

Communication

Teamwork

Multitasking

Critical thinking

Education

High school diploma

Tools

HMIS

Job description

Keys to Change is hiring an Engagement Specialist I to provide outreach and engagement for individuals experiencing homelessness, connecting them with permanent housing, health services, and other resources at the Human Services Campus.

The role reports to the Supportive Services Manager and requires strong communication, teamwork, and a compassionate, culturally aware approach. On-site work with a comprehensive benefits package is offered.