Outdoor Dining Lead & Guest Experience Champion

Appalachian Mountain Club; Bretton Woods (NH); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health Plan

Voluntary 403(b) with 4% match

Paid Time Off: up to 3 weeks

Paid holidays: up to 11

AMC merchandise discount: 30%

Free annual AMC membership

10 free nights at AMC locations

Educational Assistance

Pro deal discounts

Job summary

AMC's Highland Center in Bretton Woods, NH seeks an energetic front-of-house leader to oversee dining operations and guest service across multiple shifts. This full-time role emphasizes teamwork, high service standards, and a passion for the outdoors.

Responsibilities include mentoring dining room staff, maintaining sanitation, assisting with beverage program, inventory, and supporting events while delivering memorable guest experiences in a seasonal setting.

Qualifications

• 2+ years dining room/server/restaurant experience.
• Experience leading teams and providing feedback in professional settings.
• Exceptional customer service and ability to work in a fast-paced environment.

Responsibilities

• Lead front-of-house dining operations, serving as a team leader and role model while supporting both morning and evening service shifts.
• Deliver exceptional guest service by welcoming visitors, responding professionally to requests, and ensuring a positive dining experience.
• Train, mentor, and provide ongoing support and feedback to dining room staff to maintain high service standards.
• Maintain organization, cleanliness, and sanitation throughout all dining and beverage service areas while ensuring compliance with health and safety standards.
• Assist in the development, pricing, ordering, and implementation of seasonal beer, wine, and beverage menus.
• Manage beverage and dining ware inventories, including weekly beverage counts, monthly dining ware inventories, and related ordering needs.
• Develop, implement, and oversee cleaning schedules, task sheets, and operational procedures to ensure consistency and accountability among staff.
• Support special events, coffee breaks, social hours, and other food and beverage functions through planning, setup, service, and breakdown activities.

Skills

Customer service

Teamwork

Calm under pressure

Dining room experience

Team leadership

Outdoors enthusiasm

Flexible schedule

Physical stamina

Job description

AMC's Highland Center in Bretton Woods, NH seeks an energetic front-of-house leader to oversee dining operations and guest service across multiple shifts. This full-time role emphasizes teamwork, high service standards, and a passion for the outdoors.

Responsibilities include mentoring dining room staff, maintaining sanitation, assisting with beverage program, inventory, and supporting events while delivering memorable guest experiences in a seasonal setting.